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Guidance Pathway - INVEST

For those who are ready to grow, even if they haven’t worked in insurance before.

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What is the Guidance Pathway?

The Guidance Pathway is your entry into the world of claims. You’ll start as a Guidance Associate, helping move claims forward and supporting stakeholders. You’ll learn the systems, the language, and the impact of claims work step by step.

Ideal for candidates with:

  • Some college or an associate’s degree

  • 2+ years of work experience

  • Strong communication and attention to detail

  • Leadership experience in clubs, sports, or community roles

What you’ll learn

We don’t just train you, we invest in you.

You’ll gain real-world experience during 3 months and will learn how to manage claims with empathy and accuracy, communication and negotiation techniques, insurance fundamentals and systems, workflow management and stakeholder support.

Introduction to GB culture, insurance fundamentals, and claims lifecycle. Hands-on practice in a simulated environment, followed by supervised handling of low-complexity claims.

Licensing exam prep and educational audits with feedback. By Week 8, participants begin receiving 2–3 new claims daily.

Gradual introduction of Takeover Claims. Continued educational audits to reinforce learning and readiness.

This could be your potential career growth

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“The INVEST program is a great starting point for someone new to insurance who's focused on building a long-term career because it offers a unique blend of advanced education, hands-on experience, and guided mentorship."

Traci, Technical Training Manager

*The career progression may vary based on individual performance, business needs, and other factors. Participation in programs or roles does not guarantee advancement.

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Your support network

You're never alone in this journey. From day one, you'll be surrounded by people who want to see you succeed.

You’ll have a dedicated supervisor who checks in regularly, trainers who guide you through real claims scenarios, and a personal mentor who has walked the path before you. You’ll also be part of a cohort of peers who are learning and growing alongside you, sharing wins, asking questions, and offering open feedback.

This isn’t just training. It’s a community that believes in your potential and is here to help you unlock it.

Why Join Gallagher Bassett? 

At Gallagher Bassett, we believe in building careers with purpose. When you join us, you’re joining a team that values your growth, your ideas, and your potential.

You’ll be supported, challenged, and celebrated. You’ll learn from experienced professionals who care deeply about what they do and about helping you succeed. Whether you’re just starting out or looking for a new direction, this is a place where you can build a meaningful career and make a real impact.

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Want to know more about what it’s like to work with us? Visit our social media channels below to find out more about #LifeAtGallagher:

To find out more click the links below

The Gallagher Way  |  Social Responsibility  |  Culture, Inclusion and Diversity

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