Recruitment FAQ
Helping You Apply with Confidence
At Gallagher, we want every candidate to have the information and confidence they need to put their best foot forward throughout the recruitment process. This Recruitment FAQ is designed to help you understand what to expect at each stage of your candidate journey, from applying for a role to interviewing and receiving updates on your application. Our goal is to provide transparency, answer common questions, and help set you up for success as you explore career opportunities with us.
As fraudulent job postings and recruitment scams have become increasingly common, this page also includes guidance to help you recognize legitimate Gallagher recruitment communications and processes. We hope these resources make your experience easier to navigate and help you confidently pursue your next opportunity with Gallagher.
Q: How do I check the status of my application?
A: You can check your status by logging in to your profile and reviewing your dashboard. The dashboard will display all positions you've applied to, along with the status of each one.
Q: Does Gallagher use AI in the recruitment process?
A: We use technology to make the recruitment process more helpful, efficient and candidate friendly. Atlas, our Virtual Recruiting Assistant, is part of that experience. Atlas is available to answer common questions, help candidates explore opportunities, support screening and scheduling where applicable, and makes it easier to stay informed throughout the process. Every resume is carefully reviewed by our recruiters. While AI may help simplify certain steps, Gallagher’s hiring decisions remain grounded in human judgement, role requirements and fair, consistent evaluation. Learn more about our philosophy on AI!
Q: How much time does it take to fill out a job application?
A: Our application typically takes 7 minutes or less to complete.
Q: Am I able to apply for more than one job at a time?
A: Yes. You can apply to multiple roles, but we recommend focusing on positions you're qualified for and genuinely interested in. Each application is reviewed individually.
Q: Am I able to edit a previously submitted CV or update the file?
A: Once an application has been submitted, it cannot be edited. If you need to make changes, you can withdraw your application and submit a new one via Manage Profile.
Q: What happens if I withdraw my application?
A: It would mean that you're no longer interested in being considered for the role.
Q: How can I log into my candidate profile, and what credentials do I need to access my account?
A: You can log into your candidate profile using the same email address and password you created during registration. If you’ve forgotten your password, please follow below steps:
Go to the login page.
Enter your email address.
Click on Reset Password.
A password reset link will be sent to your email address.
Click on the link and set a password of your choice.
Go back to the login page and enter your email address and new password to login successfully.
Q: I've forgotten my login details. How can I retrieve them?
A: Here's a quick walk through:
Go to the login page.
Enter your email address.
Click on Reset Password.
A password reset link will be sent to your email address.
Click on the link and set a password of your choice.
Go back to the login page and enter your email address and new password to login successfully.
Q: Can I connect with a recruiter to explore roles that align with my experience?
A: Our recruiters are unable to schedule conversations outside of an active hiring process. We encourage you to regularly explore and apply to opportunities on our careers site.
Q: How long will Gallagher retain my candidate information after I apply, and can I update or manage my profile later?
A: Once you submit an application, your candidate information is stored in our system and may be considered for future opportunities. Candidate information is retained according to the following country-specific rules:
China: permanent retention from the date of creation;
Japan: 5 years from the date the candidate last logged into the system;
United States: 4 years from the date the candidate last logged into the system;
Korea: 3 years from the date the candidate last logged into the system.
All other countries under the global rule: 2 years from the date the candidate last logged into the system.
Before your information is removed, we’ll contact you to ask whether you’d like us to continue retaining your details. You can unsubscribe at any time and use Manage Profile to update your information and communication preferences.
Q: I clicked a job link, but the role can't be found. What does that mean?
A: If a job posting is no longer visible on our careers site, it has either been filled or removed from active recruitment. We encourage you to explore other opportunities that may be a good fit.
Q: Do I need to submit a cover letter?
A: A cover letter is not required, but you may choose to submit one as part of your application.
Q: Can I be considered for future roles if I'm not selected?
A: Yes, don’t give up! We encourage you to continue monitoring our careers site and apply directly to roles that match your skills, experience and interests. Each application is reviewed individually.
Q: At what stage of the hiring process would my Social Security Number (for US) or personal information be required, if not during the initial application?
A: A Social Security Number/personal information is not required initially but may be needed later in the hiring process.
Q: Is it mandatory to provide a middle initial in the application?
A: No. A middle initial is not a required field on our application.
Q: What are the next steps after applying, and how will I be contacted if I'm selected to move forward?
A: If your skills and experience align with the role, a member of our recruiting team will contact you by text, email or phone call to discuss the next steps.
Q: What are the specific job requirements for Gallagher roles?
A: Job requirements vary by role. Please review the job description for specific qualifications and expectations.
Q: What does a 'Rejected' application status mean?
A: Rejected status means you're no longer being considered for that role.
Q: How will I be notified if I am selected to move forward in the hiring process, and where can I monitor the status of my application in the meantime?
A: If selected to move forward, a recruiter will contact you regarding the next steps. You can monitor your application status through the Manage Profile option.
Q: Will I receive confirmation after submitting my application, and where can I find guidance if I have any concerns about the application process?
A: You will receive a confirmation email once your application has been successfully submitted. If your resume is shortlisted for the applied role, you can consult your Gallagher point of contact for queries and concerns.
Q: Can I save my application progress and return later to complete it, and how is my information preserved in my candidate profile?
A: Yes. Your application progress is automatically saved while you're logged into your candidate profile, allowing you to return and complete it later.
Q: How can I communicate my job preferences during the application process, and when should I provide references or additional information if required?
A: You can submit your preferences in your resume or cover letter or discuss them with a recruiter if you're invited to interview. References can be included with your application.
Q: What should I do if I submitted a duplicate application?
A: If you've submitted a duplicate application, our team will review the most recent version on file. This won't affect your eligibility.
Q: What should I do if I'm experiencing technical issues with my application?
A: Try again later or use a different browser or device, as this often resolves the issue. If the problem continues, please email us at TAGlobalSupport@ajg.com.
Q: I didn't receive an application confirmation email. What should I do?
A: Confirmation emails are automatically sent after an application is submitted from ajg+autoreply@talent.icims.com email ID. Please check your spam or junk folder.
Q: What can I expect from an initial conversation with a recruiter?
A: Your first conversation will typically be with a recruiter from Gallagher's Talent Acquisition team. They'll discuss your experience, motivations and career goals, while sharing more about the role and Gallagher.
Q: What does the interview process at Gallagher look like?
A: The interview process varies by role and team. Interviews may be virtual or in person and could include one-on-one or panel interviews.
Q: How should I prepare for my interview?
A: If you're selected to move forward, a recruiter will guide you through the process and provide the information you need to prepare. Research the company, department and role before your interview.
Q: Will there be skills-based or technical assessments?
A: Interview formats vary depending on the role and business requirements.
Q: Who will I be meeting during the interview process?
A: You can expect to meet with the recruiter, the hiring manager and other interviewers involved in the decision-making process, depending on the role. The meetings are scheduled well in advance with clear agenda.
Q: What should I do if none of the available scheduling options work for me or if I need further assistance?
A: If none of the available scheduling options work for you, follow the instructions in your interview invitation for further assistance.
Q: Am I allowed to use AI during my interview?
A: To ensure a fair and authentic hiring experience for all candidates, the use of artificial intelligence (AI) tools during interviews, assessments, or other evaluation activities is not permitted. We encourage candidates to rely on their own experiences, skills, and knowledge so we can get to know the real person behind the application. Learn more about our philosophy on AI!
Q: How long does the recruitment process typically take from application to offer, and what factors might influence this timeline?
A: Timeline varies by role and candidate volume but typically takes a couple of weeks to months from application to offer.
Q: Do I require a background check, and when does it occur in the hiring process?
A: A background check may be required as you progress through the hiring process, in accordance with company policy.
Q: When will I hear back after my interview?
A: Hiring timelines vary by role and business needs. If you're selected to move forward, hiring manager/recruiter/HR will guide you through the next steps.
Q: If I receive an offer, who will it come from?
A: Offers are typically communicated verbally by the recruiter or hiring manager, followed by a formal written offer from the recruiter’s email address. Any change in the process will be communicated.
Q: Who should I contact if I have questions about my offer or onboarding?
A: Your recruiter/HR will be your primary contact for questions about your offer, onboarding or required paperwork.
Q: Where can I learn more about Gallagher's benefits?
A: You can explore Gallagher's Total Rewards information and any country/region benefits on our global benefits page or consult with your recruiter.
Q: Is relocation or visa sponsorship offered?
A: Visa sponsorship and/or relocation may be available depending on the role and business requirements. It will be communicated during the interview process.
Q: Can start dates be flexible?
A: Start dates are typically flexible within business needs and role requirements. However, some roles do have specific start date which are communicated during the recruitment process.
Q: What does the first 90 days at Gallagher typically look like?
A: At Gallagher, the first 90 days are designed to be supportive, structured and focused on helping new hires transition into their role.
Q: What documents will be required once I am hired?
A: Once hired, you'll receive details regarding required documentation and onboarding paperwork.
Q: Are roles at Gallagher office-based, remote, or hybrid?
A: Working arrangements vary by role, team and location. Opportunities may be office-based, remote or hybrid. Your recruiter will confirm the arrangement during the hiring process.
Q: This would be my first professional role. What learning and mentoring opportunities are available?
A: Gallagher supports on-the-job development, learning opportunities and mentoring to help employees build skills and confidence.
Q: What career development opportunities does Gallagher offer?
A: Gallagher supports career growth through development opportunities, internal mobility and access to learning resources.
Q: Are there opportunities to move roles or locations internally?
A: We encourage employees to explore opportunities that align with their career aspirations and make use of the resources and support available to them.
Q: What are the working hour expectations, including overtime requirements and part-time arrangements?
A: Overtime may be required depending on business needs. Employees receive appropriate notice and compensation in accordance with applicable labor laws. Part-time employees work fewer than 40 hours per week on a consistent basis. These expectations will be discussed during the recruiting process in detail.
Q: How are rehire decisions evaluated, and whom should I contact to understand my eligibility for re-employment?
A: Rehire decisions are evaluated on a case-by-case basis, considering previous experience, performance and alignment with current role requirements. Candidates should contact their hiring manager or HR partner for guidance.
Q: What support does Gallagher provide in terms of equal employment opportunities?
A: Gallagher is committed to providing equal employment opportunities and reasonable accommodation for applicants with disabilities or sincerely held religious beliefs.
