Supporting Recovery, One Step at a Time

What a Typical Day Looks Like

As you might guess from the title, I spend a lot of time in the field. A typical day often includes traveling to medical appointments with injured workers, getting real-time updates from their medical providers, and helping coordinate any recommended treatments. I’m there to support the injured workers, answer questions, and help them navigate what can be a confusing and overwhelming process.

When I’m not on the road, I’m following up on care coordination, updating documentation, and keeping all stakeholders informed on the injured worker’s progress. I use my Outlook calendar to set reminders and to stay on top of everything; it’s my go-to tool for making sure nothing slips through the cracks.

Being a Support System

One thing I didn’t expect when I started this role was how truly appreciative our injured workers are for the nurses who support them. I was a little worried when I started that some injured workers might not be receptive to having a nurse attend their appointments with them, but I’ve found the opposite to be true.

Injured workers are relieved to have someone in their corner who can help them to navigate both the health care and the workers’ compensation systems and advocate for their needs. The key is in building relationships. I make sure that all the injured workers that I support can contact me with any questions – even if I don't know the answer, I’ll find someone who does!

Celebrating the Wins — Big and Small

My proudest moments in this role come when I see my injured workers reach their goals".

Whether it’s finding relief from pain through a new treatment, reaching new goals in physical therapy, or returning to work after a long recovery, it’s incredibly rewarding to know I played a part in helping them get there. Those moments remind me why I do what I do.

Skills That Make a Difference

To succeed in this role, you need a strong mix of time management, organization, and critical thinking skills. Case management isn’t black and white; every situation is unique, and you must use your critical thinking skills to find the best solution. Balancing multiple clients and tasks requires structure, but also the ability to adapt and respond quickly. These skills have become second nature to me, and they’re essential to making a real impact in this role.

A Role That Moves with Me

Working as a Field Nurse Case Manager at Gallagher Bassett has given me something I truly value: flexibility.

Whether I’m attending a doctor’s appointment with a client or coordinating care from my laptop, I have the freedom to manage my day in a way that supports both my clients and my own work-life balance.

Staying organized is key, but the nature of the role allows me to work efficiently and still make time for the other important parts of my life.