Strategy & Operations Consultant

Bienvenido a Gallagher, líder mundial en seguros, gestión de riesgos y servicios de consultoría. Con un equipo en crecimiento de más de 50.000 profesionales en todo el mundo, empoderamos a empresas, comunidades e individuos para que prosperen. En Gallagher, puede desarrollar una carrera, ya sea en nuestra división de corretaje, nuestra división de consultoría de recursos humanos y beneficios o nuestro equipo corporativo. Experimente The Gallagher Way, una cultura impulsada por valores compartidos y una pasión colectiva por la excelencia. Únase a uno de nuestros equipos dinámicos, donde desempeñará un papel fundamental a la hora de dar forma al futuro de Gallagher y desbloquear oportunidades incomparables tanto para sus clientes como para usted.

Creemos que cada candidato aporta algo especial, ¡incluido usted! Por lo tanto, incluso si siente que está cerca pero no es exactamente compatible, le recomendamos que presente su solicitud.

The Strategy & Operations Consultant position functions a part of a corporate team that execute operational improvement projects as a part of Gallagher’s Internal Consulting group. They work with the senior team members and operational staff to address the company’s most critical business process issues. Assignments may involve cross-functional and cross-business analysis support, problem solving, and solution design. Specific tasks will include conducting data analysis; developing business cases, documenting requirements, and building performance scorecards; supporting projects through definition, pilot and implementation phases.

Key Relationships
• Reports to the Vice President of Global Operations and Consulting
• Strong relationships with divisional leadership, including but not limited to Gallagher Global Brokerage, Gallagher Benefit Services, and Gallagher Bassett
• Strong relationships with functional leadership, including but not limited to IT, HR, and Finance

Essential Duties and Responsibilities
• Generates process improvement hypotheses and performs data analysis for assigned tasks for one or more projects
• Conduct market entry, profitability studies to support M&A and develop growth strategies
• Develops business cases, requirements, and performance metrics
• Analyzes and reengineers business processes, with input from management and staff
• Determine comprehensive business requirements
• Document ‘as-is’ processes and information flows
• Develop ‘to-be’ process flows and process change diagrams to identify needed organizational and workflow changes
• Write detailed action plans, including time frame, work to be performed, sequence of events, etc. to be performed by team members, consultants and contractors
• Identifies performance metrics to monitor cost, quality, timeliness, and customer satisfaction
• Address other critical business issues such as organizational effectiveness, management reporting and overall performance improvement
• Exercises problem solving skills, crafts and presents actionable recommendations, and works with management and staff to implement solutions
• Develops training on assigned projects
• Updates project management documents
• Produces performance reports
• Identifies actionable recommendations
• Participates in the implementation of performance improvement initiatives

Critical Competencies for Success
Strategic Partner
• Demonstrated ability to think strategically, identify and solve difficult business problems
• Strategic mindset with an ability to think broadly, frame key questions, develop analytical frameworks and then create a work plan to deliver an answer and clearly synthesize the results
• Definition and development of strategic frameworks to articulate Gallagher's strategies to various stakeholders
• Collaborate with various divisional and functional groups to aid in strategy, and will own projects end-to-end, developing insightful analyses and communicating in a compelling manner

Technical Skills
• Strong quantitative and qualitative analysis skills
• Ability to gather, synthesize and analyze data and draw logical conclusions
• Advanced proficiency in PowerPoint (written presentations for a senior audience), Excel (mathematical modeling of large data sets), Word (white papers)
• Well-developed business judgment. Ability to understand financial and non-financial aspects of a problem and use sound business judgment to recommend actions

Minimum Required Qualifications
• Bachelor’s degree
• 2-3 years of management consulting experience is a MUST 

• English level: Advanced - Bilingual

• Advanced level of PowerPoint, Excel, and Microsoft Office suite

• Power Bi is desirable 

Preferred Qualifications

• Experience in the insurance brokerage industry

Interpersonal Skills
• Strong communication skills, both verbal and in written
• Demonstrated ability to work independently with limited guidance
• Demonstrated ability to interact with senior leadership
• Commitment to professional and personal growth