Growth for The Go-Getter

Finding Growth Through Giving Back

kelly smock

By Kelly

January 02 2026

When people ask me what drives me outside of work, my answer is simple: helping those who need it most. Over the years, I’ve learned that growth doesn’t always come from climbing a career ladder; it often comes from reaching out, connecting, and making a difference in someone else’s life.

Giving Hope, One Person at a Time

Every holiday season, I reach out to organizations in my community to find people who could use extra support. I “adopt” individuals who are facing tough circumstances, whether they’re homeless, transitioning into housing, elderly residents in nursing homes, veterans in long-term care, foster kids in group homes, or families struggling to make ends meet.

I organize clothing, food, and school supply drives, and then match those in need with volunteers, friends, family, and coworkers who are willing to help. Together, we provide essentials like food, clothing, and basic necessities, but more importantly, we offer companionship, hope, and a reminder that they’re seen and heard.

How It Shapes My Work and Mindset

This experience has taught me something I carry into my role at Gallagher: treat everyone with courtesy, dignity, and respect. Behind every claim is a real person with a real story. I don’t know what they’re going through, but I do know that how I approach them can set the tone for their entire experience.

Claims can be stressful and overwhelming, so I lead with patience, kindness, and empathy. Showing compassion doesn’t make me weak; it builds trust and human connection. It sends the message that they matter and that their feelings are valid.

What Keeps Me Going

Years ago, while volunteering at the Chicago Juvenile Detention Center, I saw firsthand how many kids had never known the basics: a home with working appliances, food in the fridge, or even a birthday gift. That experience changed me. It opened my eyes to how much impact small acts of kindness can have.

I believe if everyone did something, the world would be a better place. Kindness is always free, and it’s the one thing that can truly change lives.

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