Customer Service Technician

📁
Client Service/Account Management
💼
RPS President
📅
57603 Requisition #
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At RPS, our focus is on smart and strategic growth, as well as the needs of our retail partners.  Today, our more than 1,700+ associates stand ready to be a strategic business partner in marketing new and renewal business through our wholesale brokerage operations, MGAs, program managers and standard lines aggregator. We have the local knowledge, regional presence and national reach to provide the best options to our clients.

 

Specialties of RPS:

Wholesale Broker and Managing General Agent, Casualty, Property, Analytics, Healthcare, Workers Compensation, Transportation, Executive Lines, Technology & Cyber, Public Entity, Personal Lines. 

 

Job Description:

To support and manage the functions and purpose of the Customer Management Portal (CMP) and ancillary programs.  

 

Responsibilities:

  • Answer incoming emails from retail agents and/or RPS employees and provide support, direction or update applicable systems as needed.

  • Answer incoming calls from retail agents and provide support or direction as needed.

  • Troubleshoot login issues.

  • Report discrepancies, errors and issues with CMP site to supervisor

  • Process license and E&O submissions.

  • Identify and update “parent” and “child” agency relationships.

  • Identify and correct duplicate agency records.

  • Special projects as needed.

  • Set up Retail Agent Users (external)

  • Maintain/request W-9 forms

  • Standardization

  • Escalate issues/retailer requests to other team members, supervisor, or other RPS departments as needed.

Required Experience:

·       High school diploma or GED 

·       1+ years directly applicable experience 

·       Proficiency in Microsoft Office 

·       Basic Math skills

 

Desired Qualifications:

·       Associate's degree, professional certification, or equivalent training and experience preferred.   

·       Previous experience managing client relationships.

 

Work Traits:

·       Exceptional organizational skills.  

·       Proficient in using technology as a tool to maximize productivity and quality.   

·       Strong written and verbal communication skills.

 

U.S. Eligibility Requirements:

·       Submit an application and resume/CV online to be considered.

·       18 years of age or older.

·       Willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation.

·       Unrestricted work authorization to work in the U.S. For U.S. employment opportunities, Risk Placement Services, Inc. hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H, or L visas), such as students in practical training status.  Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. RPS will require proof of work authorization.

·       Willing to execute RPS’ Employee Agreement or Confidentiality and Non-Disclosure Agreement which requires, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure. 

 

RPS offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.

 

Risk Placement Services believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Risk Placement Services will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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