Customer Service Representative

📁
Client Service/Account Management
💼
RPS Standard Lines
📅
57397 Requisition #

Risk Placement Services, Inc. is one of the nation’s largest specialty wholesale insurance brokerage firms. We work with top-rated carriers to design robust coverage for our clients. Our employees are fueled by a culture built around teamwork, creativity and responsiveness.

 
Position Summary:
The Customer Service Representative provides customer service to a variety of customers over the telephone.

Essential Duties:
  • Responsible for the servicing of existing clients-identifying and assessing customer needs to achieve satisfaction
  • Receives and responds to customer service inquiries both written and verbal. 
  • Follows-up on customer issues, researches problems and processes documents necessary to ensure a successful resolution. 
  • Handles calls and correspondence that are predominantly routine but may require some deviation from standard procedures.
Required:
  • High school diploma
  • Minimum of 1 or more years of customer service experience
  • Strong typing and basic computer skills
Preferred:
  • Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word.

Work Traits:

  • Good verbal communication skills
  • Maintains a high level of professionalism with clients and establishes a positive rapport with every caller.
U.S. Eligibility Requirements:
  • Submit an application and resume/CV online to be considered.
  • 18 years of age or older.
  • Willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation.
  • Unrestricted work authorization to work in the U.S. For U.S. employment opportunities, Risk Placement Services, Inc. hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H, or L visas), such as students in practical training status.  Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. RPS will require proof of work authorization.
  • Willing to execute RPS’ Employee Agreement or Confidentiality and Non-Disclosure Agreement which requires, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure. 
RPS offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.

Risk Placement Services believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Risk Placement Services will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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