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Administrative Services
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54067 Requisition #
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Pronto Insurance is one of the fastest growing general agencies in South Texas and is now a member of Gallagher, a world wide expert in risk management solutions. Our first agency was founded in 1997 and the managing general agency operations commenced in 2005. Pronto has emerged in the insurance market through its captive agencies, independent agents, and franchise locations. Today Pronto has over 200 captive locations in Texas and recent expansion into California and Florida market. Our vision is to become the industry leader by making Pronto Insurance products a reality for all.


JOB DESCRIPTION: SALES SUPPORT SPECIALIST


OVERVIEW:

Under the supervision of the District Manager, the Sales Support Specialist is responsible for providing the pre and post-sales support functions for the Company to current, past and potential new customers. This position is the primary point of contact for all Producers to initiate and complete administrative tasks associated with their region or office responsibilities.


PRIMARY RESPONSIBILITIES


  • Provide quality service to Pronto internal and external customers in all assigned tasks, while upholding Pronto Values at all times.

  • Payments & Documents: Process payments and documents on behalf of the Producers as needed either by office location or throughout the company as needed. Ensure accurate and timely entry of payments and delivery of documents to customers.

  • Customer Call Backs: Perform customer call backs for payments and/or cancellations.

  • Contact:Primary contact for District Manager for assistance in office locations as needed.

  • Activities would include but not be limited to:

    • Data processing; Entering opportunities and activities

    • Collect underwriting documents from clients

    • Scanning and uploading of documents

    • Assisting with address changes

    • Facilitating no charge orders

    • Processing credit memos

    • Creating Invoices

    • Discuss and resolve underwriting matters directly with carriers

    • Payment/pay date inquiries with carriers via phone and online

    • Verify coverage directly with carriers

    • Working closely with customer service, or other teams as required or requested

Other tasks, duties or projects as assigned and as allowed without having a license.


 
Required:
  • High school diploma
  • Two or more years experience providing administrative support in a professional environment 
  • Working knowledge of Microsoft Windows and Microsoft Office applications

U.S. Eligibility Requirements:

  • Interested candidates must submit an application and resume/CV online to be considered
  • Must be 18 years of age or older
  • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
  • Must have unrestricted work authorization to work in the United States.  For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
  • Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure

Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.  

 
Risk Placement Services believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Risk Placement Services will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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