Information Technology
53769 Requisition #
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Pronto Insurance is one of the fastest growing general agencies in South Texas and is now a member of Gallagher, a world wide expert in risk management solutions. Our first agency was founded in 1997 and the managing general agency operations commenced in 2005. Pronto has emerged in the insurance market through its captive agencies, independent agents, and franchise locations. Today Pronto has over 200 captive locations in Texas and recent expansion into California and Florida market. Our vision is to become the industry leader by making Pronto Insurance products a reality for all.


Area: IT

Supervisor: Application Development Manager

Subordinates: None

Schedule: Monday-Friday, 8:00-5:00, or as set by department VP

Objective: Aid and improve the IT Department with daily tasks and projects



  • Manages vendor tickets and tracking for third party software development projects

  • Learns functionality of “core system” and other software applications assigned

  • Facilitates application vendor support

  • Document and manages business process improvement

  • Interfaces with department leads to document change request for internal and external software projects

  • Provides on-going production support, troubleshooting, issue resolution and user training

  • Analysis and testing of software patches, reports, forms, interfaces

  • Gathers, analyzes, and documents business requirements from end-users on their application needs

  • Performs simple application configurations and document setup changes

  • Performs data queries/extracts & ad hoc reporting (report writer and/or reporting tools)

  • Create reports using SQL Server, Oracle, and third party reporting tools including Quadbase Espress Report

  • Develops training materials and documentation for software services of responsibility and conduct training

  • Collaborates with other Business Analysts on projects, tasks, scheduling, patches/upgrades, etc.

  • Backup, and assist with, system administrator duties

  • Other duties may be assigned

  • Work on internal projects


  • Bachelor's degree in MIS, CIS, Computer Science or related field; or equivalent combination of education and experience.

  • 2 or more years of experience in a Business Analyst or Quality Assurance role

  • Experience writing technical software documentation

  • Proven track record of strong communication skills

  • Basic knowledge of Project Implementation Life Cycle and Database Structures. Basic knowledge of production control. SQL experience or other database query language programming. Ability to read, understand, interpret and apply instructions in application system manuals. Documentation Skills (Change management, Gap Analysis, Process Flow, etc.).

  • Basic knowledge of security and compliance practices

  • Technical Skill Set:

    • Familiarity with how to read common programing languages including Java

    • Basic SQL skills (SQL Server and Oracle)

U.S. Eligibility Requirements:

  • Submit an application and resume/CV online to be considered.
  • 18 years of age or older.
  • Willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation.
  • Unrestricted work authorization to work in the U.S. For U.S. employment opportunities, Risk Placement Services, Inc. hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H, or L visas), such as students in practical training status.  Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. RPS will require proof of work authorization.
  • Willing to execute RPS’ Employee Agreement or Confidentiality and Non-Disclosure Agreement which requires, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure. 

RPS offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.

Risk Placement Services believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Risk Placement Services will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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