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Claims
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56380 Requisition #
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Pronto Insurance is one of the fastest growing general agencies in South Texas. Our first agency was founded in 1997 and the managing general agency operations commenced in 2005. Pronto has emerged in the insurance market through its captive agencies, independent agents, and franchise locations. Today Pronto has over 160 captive locations in Texas and recent expansion into California and Florida market. Our vision is to become the industry leader by making Pronto Insurance products a reality for all. 


Location: Tampa, FL


We are looking for a highly motivated and energetic team player capable of negotiating and resolving assigned auto claims. This individual will be responsible for the entire claims process including handing the first notice of loss, taking statements, investigating coverage, determining liability and settling the claim. The individual must be licensed to handle Florida claims or have the ability to get a Florida adjuster license.

Responsibilities:

  • Review and analyze policy to determine applicable coverage

  • Investigate and evaluate each claim by obtaining reports, statements, and policy coverage

  • Handle basic claims inquiries and coverage verification

  • Request appropriate inspections and appraisals as necessary

  • Proactively monitor medical treatment based on the nature and extent of the damages, cause of

  • injury and treatment received or anticipated

  • Maintain oversight of the repair process to ensure appropriate expense handling

  • Prepare timely letters and maintain the appropriate diary to ensure compliance with state and

  • federal laws

  • As appropriate, draft and deliver denial letters, reservation of rights letters and other

  • correspondence to claimants and insureds

  • Determine settlement amounts and negotiate and convey claims settlement within authority

  • limits to insured’s and claimants

  • Follow proper escalation procedures based on severity of the claim

  • Make reserve recommendations based on nature of damages

  • Ensure service levels within the team and department are met or exceeded on a daily basis

  • Communicate with underwriting on variances within the policy file and claims trends

  • Other duties as assigned

Qualification:

  • Minimum of two years of experience working in a claims environment preferred 

  • Excellent communication skills (oral/written)

  • Ability to multitask

  • Spanish speaking preferred

  • Ability to get Florida adjuster license is required

U.S. Eligibility Requirements:

  • Submit an application and resume/CV online to be considered.
  • 18 years of age or older.
  • Willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation.
  • Unrestricted work authorization to work in the U.S. For U.S. employment opportunities, Risk Placement Services, Inc. hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H, or L visas), such as students in practical training status.  Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. RPS will require proof of work authorization.
  • Willing to execute RPS’ Employee Agreement or Confidentiality and Non-Disclosure Agreement which requires, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure. 

 

RPS offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.


Risk Placement Services believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Risk Placement Services will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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