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Workplace Pension Administrator

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Client Consulting & Support
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42537 Requisition #
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We are looking for a Workplace Pensions Administrator to join our team in West Byfleet.

 

The successful applicant will be involved in the administration of Defined Contribution (DC) schemes and should, therefore, have relevant knowledge and experience. They will be responsible for supporting and working in the delivery of a continually improving service to clients and members; this will involve organising workflow, determining priorities and working to implement any required procedural changes, as directed.

 

The successful candidate will report directly to the Pensions Team Leader and will be required to deliver a full highly capable, award-winning administration service.

 

Job Purpose:
 
  • To support with implementation and maintenance & administration of a large book of DC pension arrangements.
  • To be an effective member of the Team and to support the Pensions Team Leader to ensure that all objectives set within the Company’s charter are delivered within the prescribed timescale.

 

 

Key Accountabilities/Deliverables:

 

To be involved in the administration of Defined Contribution (DC) schemes, responsible for supporting and working in the delivery of a continually improving service to clients and members; this will involve organising workflow, determining priorities and working to implement any required procedural changes, as directed.

 

Main Responsibilities:

 

DC Scheme Management

  • To support the Pensions Team Leader with responding to our clients in relation to their group DC arrangements; to deal with our clients’ queries regarding their schemes promptly and accurately.
  • To attend any relevant training for your role and as directed by the Pensions Team Leader, Director or the wider organisation.
  • To manage your workflow effectively and efficiently, using the Advisor Office system.
  • To deliver quality and accuracy of work at all times.
  • Demonstrate knowledge of group pension products through effective/accurate email communications.
  • Maintain accurate client records using AO, to enable review by managers.
  • Record key activities (email/telephone calls) using AO.
  • Report complaints and urgent critical issues in the prescribed manner detailed in the company’s complaints procedures manual.
  • Report to the Pensions Team Leader as required, with regard to work flow, accounts, reports and reviews due/completed.
  • Oversight of the Pensions Mailbox, including delegation of and/or responses to email queries from both employers and members.
  • Attending scheduled implementation, template and pension team meetings.
  • Maintenance of pension documentation via the change control process.

 

Scheme Implementation

  • Preparation of client data for tender requests & market review.
  • Support with report preparation for the Employee Benefits Consultant and/or Director.
  • Overseeing preparation of subsequent application forms and delivery of completed provider applications forms.
  • Compilation of annual governance reports.
  • Assist with training of Provider Administration systems, as required.

 

Arthur J. Gallagher – specialists in employee benefits and employee engagement.

 

Arthur J. Gallagher is one of the largest insurance brokerage and risk management organisations in the world.  We provide award-winning employee benefit consultancy services to employers throughout the UK and around the world, designing modern and compelling benefit programmes to help them achieve their strategic business objectives.

 

We consult on all types of benefits, including: Auto-enrolment and Workplace Pensions; Group Risk; Healthcare and Wellbeing; Flexible Benefits and Voluntary Benefits; Multinational Benefits and Executive Wealth Management.

 

Our know-how is extensive:  whatever you are seeking to achieve, we can support you in the design, implementation, communication and management of your employee benefits programme with creative consultancy and inspiring engagement.


 

 

Qualifications
 
Key Personal Skills:
  • Adaptable to varying demands and workloads.
  • Ability to work to deadlines.
  • Excellent organisational skills.
  • A good technical knowledge. A proven record of accuracy, attention to detail along with a high level of initiative and self-motivation.
  • A flexible approach to work at all times and the commitment to ensure tasks are completed to deadline. Ability to work calmly and effectively under pressure.
  • Very high level of commitment to delivery.
  • Ability to work well with colleagues, providers & clients.

Administration Skills to include the use of:

  • Microsoft Word – Advanced
  • Microsoft Excel – Advanced
  • Microsoft Outlook – Advanced
  • Database tools – AVELO Advisor Office (AO)


Organisational skills to include the use of:

  • Time Management and Task tracking tools (AO)

 

Knowledge skills & Education to include:

  • Strong written English and numeracy (at least GCSE Level B in both) a key requirement
  • Graduate (desirable)
  • Industry Qualifications Relevant to position – CF1, FA2, AE Cert & Prince2 (desirable)
  • Experience of Provider administration sites.