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Client Consulting & Support
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62039 Requisition #
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

Position Summary:

The VRC Care Coordinator coordinates the administration of employee benefit systems to manage benefit programs such as basic and major medical coverage, dental insurance, group life insurance, pension plans, and other benefits.
 
Essential Duties and Responsibilities: 
  • Coordinates the administration of employee benefit programs such as basic and major medical coverage, dental insurance, group life insurance, pension plans, and other benefits for the client.
  • Consults with and advises employees on eligibility, provisions, and other matters related to benefits.
  • Maintains benefits records and documents.
  • Assists in the preparation of employee benefits booklets and other employee benefit communications.
Additional Considerations:
  • Support VRC Operations with administrative duties i.e.: preparing and/or organizing documentation, reports and presentations.
  • Provide a proactive approach to customer service by listening to the member, taking ownership of solutions and escalates issues as appropriate in order to resolve concerns.
  • Ability to diffuse volatile situations and use good judgment and tact in dealing with members.
  • Assist members in database registration, completion of initial paperwork including consent/release forms, resource referrals and facilitate biometric and other screenings.
  • Provide excellent service and communication to providers, clinical and management team.
  • Work with clinical team to manage request for services.
  • Capable of efficiently managing multiple phone lines in a professional office setting.
  • Schedule and coordinate member appointments, meetings, classes, consults, planning needs, and department communication as needed.
  • Manage and prioritize projects to meet deadlines.
  • Actively monitors the use of confidential member information to maintain appropriate  levels of confidentiality as established under HIPAA (the Health Insurance Portability and Accountability Act).
  • May assist in gathering necessary reports, statistics, and outcomes for the VRC as needed.
  • Other duties as assigned.
Required:
  • Bachelors degree and 1 or more years related experience required.

U.S. Eligibility Requirements:

  • Interested candidates must submit an application and resume/CV online to be considered.
  • Must be 18 years of age or older.
  • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation.
  • Must have unrestricted work authorization to work in the United States.  For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization.
  • Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure.

Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.  

 
Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic.‚Äč Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Please Note:

Gallagher never extends an offer of employment or requests any personal identification information without having received an online application and conducted one or more in-person or video interviews. If you have received any communication referencing the offer of a job at Gallagher and you have not submitted an online application or been interviewed by a Gallagher employee, please do not assume that the offer is being sent from a legitimate Gallagher representative.

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