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Information Technology
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64254 Requisition #
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures. 

Position Summary:

The Voice Architect will work with Infrastructure leadership, other IS teams and business units to design, engineer, recommend, plan technical projects to meet UC (voice, video, etc) reliability, tactical, performance, or controls needs.


Essential Duties:
  • Researches, evaluates, and directs the acquisition, installation, and testing of UC hardware and software for voice, data and video, high-availability and disaster recovery.

  • Creates capital expenditure (CAPEX) requests and tracks the progress of hardware & software orders.

  • Participates in regular meetings and conference calls with customers and IT staff to help qualify opportunities and technical solutions.

  • Develops and documents models, plans, diagrams, illustrations, and procedures in support of engineering activities and UC related business initiatives.

  • Analyzes business needs; gather requirements, designs, installs, troubleshoots, and supports technical solutions in a world-class infrastructure.

  • Work with Infrastructure leadership to develop a UC technology vision and road map for the corporation.

Requirements:
  • Professional-level Cisco certification in Voice (CCIE)
  • Minimum 5 years leading technology initiatives in global enterprises
  • Minimum 5 years supporting voice, video and collaboration services
  • Experience supporting Large Enterprise Global Voice Infrastructure
  • Ability to work across geographies and time zones
  • Excellent written and verbal communications skills are necessary
  • Highly organized, structured, and process oriented. Ability to work independently as well as with a team
  • Strong interpersonal skills with a desire to collaborate with internal and external business/technical teams.
  • Experience troubleshooting complex voice & collaboration performance problems to resolution in multitasking environment.
  • You must have experience in Unified Communications, Video Conferencing and Voice related technologies
  • Deep general proficiency designing and building environments in a distributed, global, environment.
  • Expert-level familiarity with voice/VoIP technologies including Cisco UC, UCCE, CUBE, Video. Knowledge of WebEx, WebEx Teams (Spark), Jabber, IOS Voice Gateways, QoS, IOS, SIP, H.323, MGCP, Active Directory, DNS, DHCP also required
  • Bolt on UC applications such as CRM connectors, Attendant Consoles, Faxing, WFM/WFO, Call Recording, etc
  • Experience with voice quality monitoring tools and diagnosing voice quality issues.
  • Experience with Contact Center IVR, ACD technologies
  • Infrastructure experience and detailed knowledge of related technologies, products and services. Collaboration & unified communications Architectural expertise in building global
  • Experience migrating video conferencing and telephony infrastructures. Hands-on and consultative skills with Cisco collaboration & unified communications solutions.
  • Broad overall infrastructure background with proven experience in technology and methodology. LAN technology including Cisco, PoE, 10G-BaseT, L2 switching and L3 routing principles, WAN technology including MPLS, QoS, Routers, Fiber and copper wiring, Cellular and smartphone technology, Video, Web, Audio conferencing technologies including Skype, WebEx
  • Experience in programming and scripting tools/languages such as python and PowerShell for automation a plus.
  • Strong teamwork and communication skills  and Leadership ability to provide a clear vision to others

U.S. Eligibility Requirements:
  • Interested candidates must submit an application and resume/CV online to be considered
  • Must be 18 years of age or older
  • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
  • Must have unrestricted work authorization to work in the United States.  For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
  • Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement which requires, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure

Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.  

Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.  #LI-CJ

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