Client Consulting & Support
63083 Requisition #
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

Position Summary
Primarily focused on providing leadership and oversight as well as developing, planning, and organizing cross functional teams to implement customer programs as stated in proposals. 

Key responsibilities include:
  • Directing implementation assignments & Account Management special requests/projects
  • Managing alignment on client expectations & consistently delivering on commitments
  • Coordinating communications, both internal and external.
  • Attends client meetings with Producer, Account Manager, carrier, & broker. 
  • Manages implementation marketing & training material library
  • Training for Implementation Management, Account Management, AE, & IT.
  • Oversees Capacity & Pipeline Management;
  • IT & Run-in oversight & product enhancement management.
  • Leads & directs other implementation managers.   
  • Client facing from prospect through implementation and program readiness for new clients. 
  • Manages new program set ups and participates in RFP planning, prospect presentation, timeline management and coordination of all new client requirement communication to ensure timely delivery, training, and comms.  
  • Participates as a key member of the sales presentation team for large national accounts. 
  • Bachelor's degree and 8 years related experience required.  
  • Excellent communication, organizational, negotiation, and time management skills.    
  • Working knowledge of Microsoft Office Suite.  
  • Travel required (25%).
  • Master’s degree or professional certification preferred.  
  • More than five years’ experience in a supervisory or management role desired.
Work Traits
  • Organized, detailed and able to think outside the box to solution the unique and challenging needs of our clients.           
  • Comfortable presenting and able to maintain a positive demeanor even during the busiest and most challenging of times.  
  • Ability to manage multiple priorities and deadlines.  
  • Effectively handle large, long-term projects as well as manage the details associated with everyday tasks.     
U.S. Eligibility Requirements:
  • Interested candidates must submit an application and resume/CV online to be considered
  • Must be 18 years of age or older
  • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
  • Must have unrestricted work authorization to work in the United States.  For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
  • Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement which requires, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure
Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.

Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic.​ Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.


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