Technical Training Specialist

Human Resources
89657 Requisition #

Your Role

As a Technical Training Specialist, you will support staff to transition into their operational claims roles, including training in systems, platforms and process in an operational environment. 

The role will partner with the local business operation to design, develop, facilitate, coach, monitor and evaluate claims technical training initiatives to drive performance within the operation.

You will add value to Gallagher Bassett across the following:

  • Designing, developing and delivering training programs and assessments to internal and external clients relating to Workers Compensation
  • Partnering with external stakeholders, key managers and subject matter experts regarding training material relevance, accuracy and alignment to business needs.
  • Facilitating training programs as per the training schedules.
  • Providing on the job coaching support to new starters and others as identified to fast track an individual’s competence on the job.
  • Maintaining effectiveness of programs/courses based on manager and employee feedback and proactively identify continuous improvements to leadership teams.

We’re interested in hearing from people who possess:

  • Technical knowledge in Victorian Workers Compensation scheme
  • Strong communication skills
  • Relationship and influencing skills
  • Experience in designing, coaching and facilitation training
  • Certificate IV in Training and Assessment
  • Must be flexible, adaptive and ability to work autonomously
  • A love of learning, mentoring and a desire to continually develop yourself

If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you’ll experience the following:

  • True flexible work hours
  • Staff referral incentive
  • Opportunities for ongoing education and development
  • Service recognition awards to celebrate your contribution to the company
  • Employee assistance program for yourself and your immediate family members
  • Staff benefits program with a wide range of discounts on offer
  • The opportunity to work for a company that gives back to the community through our Gentle Bear program
  • A fun, supportive and inclusive working environment

A brief overview on GB:

Gallagher Bassett is Australia’s largest Third Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, employing over 1000 staff.

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance!

To apply

Be engaged with a high performing and agile team backed by a positive culture. If this sounds like your future career, then we want to hear from you today! Click on Apply for this Job.

To be considered for this opportunity you must have right to live and work in Australia when applying.

Agency applicants will not be considered for this position.

GB is continuing to welcome new team members Australia-wide in a safe way during the COVID-19 Pandemic, prioritizing the wellbeing and safety of our people during this challenging time. Through digital onboarding and training, we are able to offer all team members connectedness and a sense of belonging to their team while working remotely.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Please Note:

Gallagher never extends an offer of employment or requests any personal identification information without having received an online application and conducted one or more in-person or video interviews. If you have received any communication referencing the offer of a job at Gallagher and you have not submitted an online application or been interviewed by a Gallagher employee, please do not assume that the offer is being sent from a legitimate Gallagher representative.