Information Technology
49471 Requisition #
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Are you able to help with technical queries, managing application enhancements to improve business performance? If so, you could be our perfect match as we are currently looking for a Systems Support Analyst to join our team.

You will be supporting the wider team by providing technical and administrative support on some of the systems we use to operate our worldwide organisation. Your typical day could be investigating and resolving any issues that the business brings to our attention, finding a fix or making sure that system failures don’t happen again.

You will have deep understanding across Acturis, TCAS, Stingray, CDL, OpenTWINS, Quotex, IBA & Global XB and report your findings to the business. You will concentrate on CDL initially, so any expertise in this area would be of benefit (CDL Classic, WP, Prescribe, CEDS, Strata)

Key Accountabilities/Deliverables:

  • Can you identify and resolve issues with applications whilst carrying out agreed applications maintenance and systems administration tasks?

  • We require someone to ensure that all requests for support are dealt with according to set standards and procedures, for this, you will use your superb communication skills.

  • Part of your role will involve investigating needs, problems, and opportunities. What can you recommend that will improve our organisation?

  • Work closely with the business to establish requirements for new or amended systems

  • Design, code, test, correct and document small changes to large and/or complex programs and program modifications from specifications using agreed standards and tools, to achieve a well-engineered result

  • Take part in reviews of own work and leads reviews of colleagues' work

  • Provide advice, guidance and assistance to less experienced colleagues as required

  • Carry out duties following internal policies and procedures in accordance with applicable laws, rules, regulations, good governance and Gallagher’s shared values, in particular, putting clients at the heart of our business

Person Specification:

  • Minimum bachelor's degree or commensurate experience required with emphasis in Computer Science, Engineering or Information Systems Management

  • Knowledge of good quality processes including ITIL, code review, unit test, coding standards, appropriate documentation. Understanding, analysis & interpretation of Data with Specific Technical Application Development skills in one or more languages.

  • Experience of working in a similar role within a rapidly changing environment

  • Effective Communication, explaining technical information to non-technical people, able to self-motivate and manage workload effectively.

  • Great customer service whilst being technically competent across multiple platforms. The ability to lead research and triage of complex problems, tactical and strategic solutions.

  • Supports and encourages change and adapts positively to changing priorities and work demands

  • Learns and shares knowledge with others willingly
  • Close attention to detail / accuracy
  • Eligible to work in the UK

Founded by Arthur J. Gallagher in Chicago in 1927, Gallagher has grown to be one of the leading insurance brokerage, risk management, and human capital consultant companies in the world. With significant reach internationally, we are an equal opportunities organisation who employs over 26,000 people and our global network provides services in more than 150 countries.


Our people partner with businesses across countries and international territories to provide relevant and impactful professional advice. Regardless of what risk and challenges our clients have, we work hard and utilize industry specific expertise to find the best solution and to deliver it with world-class service.


We continue to build on 90 plus years of expertise that spans global industries. No matter the size of the organization we partner with and the challenges presented by the industry, we work tirelessly to provide solutions that maximize value for our clients.


Our values are core to our culture. Passionate service, strategic innovation, and ethical behavior form the basis of how we do business. We help businesses go beyond their goals. It’s the Gallagher Way.


Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation.  Gallagher is committed to diversity of opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities