Supervisor, Policy Review - Commercial Insurance

Client Service/Account Management
48169 Requisition #
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Arthur J. Gallagher & Co., one of the world's largest insurance brokerage and risk management services firms, provides a full range of retail and wholesale property/casualty (P/C) brokerage and alternative risk transfer services globally, as well as employee benefit brokerage, consulting and actuarial services. Gallagher also offers claims and information management, risk control consulting and appraisal services to clients around the world. If you're looking for a professional career with an industry leader then you have come to the right place.  Wherever your interests lie, we're sure you will agree on one thing: our continued prosperity hinges on our greatest resource --- our people.

Position Summary: Working with minimal supervision, leads a team of 6 to 8 Policy Checking Associates to review commercial insurance policies, obtain motor vehicles reports, and other activities related to branch operational support.

Essential Duties and Responsibilities:

  • Supervises, trains and develops all Policy Checking staff.
  • Actively participates in the recruiting process for team members.
  • Perform quality assurance checks of work produced by the team.
  • Manages job performance of assigned staff and utilizes approved corporate policies to deal with behavior and/or performance issues.
  • Prepares performance evaluations
  • Processes data and generates reports as assigned.
  • Other duties as assigned.


  • Associate’s degree or equivalent in relevant areas of study
  • 1 – 2 years relevant experience
  • Advanced computer skills with the ability to quickly learn new systems
  • Advanced knowledge of Microsoft Office Suite; specifically Excel
  • Ability to effectively engage and communicate with clients of all backgrounds
  • High degree of attention to detail and accuracy
  • Proven ability to direct and supervise a staff of up to 8 Associates
  • Good organization skills
  • Flexibility and open to changing priorities
  • Excellent verbal and written communication skills



  • 2+ years of experience with an Agency or Carrier reviewing commercial insurance policies for E&O or policy coverage issues
  • 1 + years of experience directly supervising a team



·          Strong people and process management experience



  • Interested candidates must submit an application and resume/CV online to be considered
  • Must be 18 years of age or older
  • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
  • Must have unrestricted work authorization to work in the United States.  For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents
  • Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
  • Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure

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