Information Technology
53931 Requisition #
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Gallagher Bassett (GB) is Australia and New Zealand's premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co, with over 27,000 great people worldwide in over 150 countries.


We are proud to be one of 128 companies from 21 countries and representing 50 industry categories, named on the Ethisphere Institute’s World’s Most Ethical Companies list for the eighth consecutive year.


The position


Due to business growth we are currently seeking 2 x Level 1 Service Desk staff to join our corporate office located in Brisbane CBD.  This is a Monday – Friday role working rotating rosters between 7:30am and 6:00pm for a total of 37.5 hours per week

Responsibilities include but are not limited to:

  • Providing first point of contact for all new and existing IT support/technical issues.
  • Troubleshooting and diagnosing technical issues over the phone and in person.
  • Ensuring regular feedback is provided to customers regarding incident and service status request
  • Input correctly classified and quality data in the ticketing system for accurate reporting.
  • Understand escalation process and perform this in a timely manner.
  • User account setup and modification

What will you need to succeed in this position?

  • Ability to communicate technical information to both technical and non-technical customers
  • Experience in customer service delivery within a technology environment, ideally a service desk or trouble-shooter role
  • Ability to work as part of a team as well as unsupervised.
  • Technical skills and experience with Microsoft, specifically Active Directory and Citrix technologies
  • Experience with desktop hardware and software, including operating systems and MS products.
  • Strong customer service focus and a drive to exceed expectations
  • Relevant Industry Certifications, and experience in the Insurance or Financial Services sector would be a plus but not essential.
What we can offer you:
  • Staff benefits program with a wide range of discounts on offer
  • Flexible work hours
  • Staff referral incentive
  • Opportunities for ongoing education and development
  • Service recognition awards to celebrate your contribution to the company
  • Employee assistance program for yourself and your immediate family members
  • Personal touches like weekly fruit bowls and birthday celebrations
  • The opportunity to work for a company that gives back to the community through our Gentle Bear program
To apply

Do you think you can make an impact to our business? We want to hear from you today, click on Apply for this Job.

GB is an Equal Opportunity Employer and as a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace.

You will need to have the right to work in this country to be eligible for employment with Gallagher Bassett Services.

Agency applicants will not be considered for this role.

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