Information Technology
71811 Requisition #

Gallagher Bassett is New Zealand’s premier third party administrator (TPA).  We manage group insurance plans and claims on behalf of insurers, brokers, government bodies and self-insured organisations.  We are part of the leading global risk management and insurance group Arthur J Gallagher & Co, and recently awarded as an Employer of Choice 2021 by HRD New Zealand.  We are also celebrated as one of the Top 15 Best Employers in the NZ Insurance Industry 2020.

Recognised for excellence as a service provider our team are geographically dispersed throughout New Zealand.  GB provides a suite of claims management, risk management and related services out of offices located in Auckland, Christchurch, and Dunedin.

We are proud to be one of 124 companies from 19 countries on 5 continents, named on the Ethisphere Institute’s 2021 World’s Most Ethical Companies list for the tenth consecutive year.

 Your Role:

We are seeking a dynamic and customer focused Service Desk Analyst (Level 2) to join our corporate office on a permanent fulltime basis located in the Auckland CBD.  This is a office based role working Monday – Friday role between 7:30am and 6:00pm for a total of 37.5 hours per week. As our Service Desk Analyst (Level 2) you will be working closely with each functional team and its members located on a national level.

You will add value to Gallagher Bassett across the following:

  • Providing first point of contact for all new and existing IT support/technical issues.
  • Troubleshooting and diagnosing technical issues over the phone and in person.
  • Ensuring regular feedback is provided to customers regarding incident and service status request
  • Input correctly classified and quality data in the ticketing system for accurate reporting.
  • Understand escalation process and perform this in a timely manner.
  • User account setup and modification
  • Install, upgrade and troubleshoot OS, Office and other Desktop applications and troubleshoot printers, computer hardware, Video Conferencing equipment and any other authorised peripheral equipment

We’re interested in hearing from people who possess:

  • Prior experience in a Level 2 Service Desk or equivalent role
  • Ability to communicate technical information to both technical and non-technical customers
  • Ability to work as part of a team as well as unsupervised.
  • Technical skills and experience with Microsoft, specifically Active Directory and Citrix technologies
  • Experience with desktop hardware and software, including operating systems and MS products.
  • Strong customer service focus and a drive to exceed expectations
  • Relevant Industry Certifications, and experience in the Insurance or Financial Services sector would be a plus but not essential.

Benefits & Culture

When you join the Gallagher Bassett team, you’ll be joining a culture of best practice, partnership, success and fun! Every member of our team is highly skilled, with a passion for what we do! We work collaboratively to deliver meaningful and relevant services to our clients, and to ensure a consistently high level of job satisfaction among our team members.

Life at Gallagher Bassett is often fast-paced, unpredictable and challenging. Our work is deeply rewarding, social and engaging.

Some of our benefits include:

  • Attractive remuneration packaging
  • Free medical insurance
  • Excellent Working Environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
  • Exciting career – as our Company grows, so do the opportunities for our people
  • Opportunities for ongoing education and development
  • Service recognition awards
  • Employee assistance program for yourself and immediate family members
  • Staff referral incentive

If this sounds interesting to you – we want to connect!

Apply now!

Click on Apply for this Job.

Only people with the right to work in this country will be considered for this position.

Applications from agencies will not be accepted.



Please Note:

Gallagher never extends an offer of employment or requests any personal identification information without having received an online application and conducted one or more in-person or video interviews. If you have received any communication referencing the offer of a job at Gallagher and you have not submitted an online application or been interviewed by a Gallagher employee, please do not assume that the offer is being sent from a legitimate Gallagher representative.