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Information Technology
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48895 Requisition #
Thanks for your interest in the Service Desk Analyst - IT position. Unfortunately this position has been closed but you can search our 734 open jobs by clicking here.

Do you have what we need?

Have you got an ITIL or an MCP certification? It is preferable but these are not critical for us. Good understanding of ITIL with relation to a Service Desk environment is a minimum.

Solid understanding and experience of Active Directory and Exchange administration.

Deep knowledge of Microsoft-based operating systems with emphasis on Windows 7 and Office 2010

Experience

  • IT Service Desk and/or Call Centre experience required – specifically supporting users remotely

  • Incident Management experience – Managing incidents, including business expectations and communication is essential

  • Excellent communication skills and telephone manner

  • Mentoring new-hires & apprentices.

  • Outstanding organisational and troubleshooting skills

  • You will be a self-motivated achiever who gains satisfaction from providing excellent customer service

  • MS Office proficiency

  • The role is shift-based and will rotate within the Service Desk hours of 7:30am – 6pm Monday to Friday.

  • We do require you to be eligible to work in the UK.

    Founded by Arthur J. Gallagher in Chicago in 1927, Gallagher has grown to be one of the leading insurance brokerage, risk management, and human capital consultant companies in the world. With significant reach internationally, we are an equal opportunities organisation who employs over 26,000 people and our global network provides services in more than 150 countries.

 

Our people partner with businesses across countries and international territories to provide relevant and impactful professional advice. Regardless of what risk and challenges our clients have, we work hard and utilize industry specific expertise to find the best solution and to deliver it with world-class service.

 

We continue to build on 90 plus years of expertise that spans global industries. No matter the size of the organization we partner with and the challenges presented by the industry, we work tirelessly to provide solutions that maximize value for our clients.

 

Our values are core to our culture. Passionate service, strategic innovation, and ethical behavior form the basis of how we do business. We help businesses go beyond their goals. It’s the Gallagher Way.

 

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation.  Gallagher is committed to diversity of opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

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