Application Support Analyst

Information Technology
79347 Requisition #

About Us

Gallagher is one of Australia’s and the world’s largest Insurance broking and risk management companies with over 30,000 employees globally. We pride ourselves on being a socially responsible, ethical and collaborative organisation expressed through our Shared Values, The Gallagher Way. We are also proud to be named one of the 2021 World’s Most Ethical Companies by Ethisphere for the 10th consecutive year running as well as being on the Forbes World’s Best Employers list as the only Insurance brokerage.

The Role

As an application support analyst you will be responsible for providing level 2 service and support in accordance with established ITIL practices. The role is required to investigate and remediate incidents involving bespoke broking software such as iBais and evolution.

Additionally you will be required to:

  • Undertake root cause analysis and replication steps for key vendors
  • Develop and maintain systems and program documentation
  • Liaise with other IT teams and the wider business to resolve problems

About You

  • Tertiary qualifications in Computer Science/IT
  • Excellent communication and interpersonal skills
  • Troubleshooting, problem solving and digital literacy skills
  • Experience with Insurance Broking Systems will be preferred
  • Insurance Tier 1 or Tier 2 Compliance certification highly regarded

The Benefits

  • Competitive remuneration and incentive program
  • Salary sacrificed superannuation
  • Gallagher Rewards and discounts at 350+ major retailers
  • Employee Stock Purchase Plan to invest and share in company's growth potential

We encourage you to apply via our careers website or for further information, please contact our Talent Acquisition team at

Any offer of employment and subsequent continuing employment is dependent upon the completion of relevant pre-employment background checks. All applicants are required to undergo employment screening through probity checks prior to commencing.

Gallagher is an Equal Employment Opportunity (EEO) employer committed to the principles of workplace diversity and inclusion. We welcome all people regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices.

Please Note:

Gallagher never extends an offer of employment or requests any personal identification information without having received an online application and conducted one or more in-person or video interviews. If you have received any communication referencing the offer of a job at Gallagher and you have not submitted an online application or been interviewed by a Gallagher employee, please do not assume that the offer is being sent from a legitimate Gallagher representative.

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