Senior Systems Operations Engineer - IT

Information Technology
51103 Requisition #
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Are you experienced in delivering 3rd Line support? We are looking for a Senior Systems Operations Engineer to join our team.

You might assist on projects that we're running too, it's not all about the Business as usual, we'd like to see you develop and hone your skills too.

You will provide IT Support across all levels including escalations & priority tickets as well as managing team technologies & providing support. 

Key Accountabilities:

  • Can you tackle problems across many diverse technologies? Here it would include but not limited to:

    Citrix (XenApp 6.5, XenApp/XenDesktop 7.x, ELM, PVS, CWEM); EPO; HP hardware; Windows Server 2008/2012/2016; Windows Client 7/10; Active Directory; DNS; DHCP; Windows Clustering, SCOM, VMWARE/Virtualization technologies; Thin Client Technologies (e.g. Dell Wyse and Dell Wyse Device Manager/Management Suite); Application packaging (App-V/SCCM); Automation & Scripting (i.e. Powershell)

  • Our IT Team are required to work to strict Change control governance, acting as and constantly developing as a Technical authority within specified technologies. A large part of your role will include conducting in-depth investigations and providing root cause analysis of incidents and outages.

  • Acting as a point for complex problems and a single point of contact for phone calls, emails and self-service tickets from internal staff regarding IT issues.

  • High level technical representation on P1 issues; including conference calls and handle technical resolution. Provide support across production and test environments and have a deep understanding as to how applications work well with these systems.

  • Ensuring regular and clear updates are provided along with dedicated systems performance, management and maintenance. You will also provide technical solutions for BAU and project based requests, producing high level overviews and explanations as required. For this you'll need to be able to take complex and technical information and make it easy for the business to digest.

  • Research and deployment of new platforms and improvements to existing ones

  • Carrying out duties following internal policies and procedures in accordance with applicable laws, rules, regulations, good governance and Gallagher’s shared values, in particular, putting clients at the heart of our business

Person Requirements:

  • An ITIL qualification is desirable but not essential

  • A solid grasp of how applications interact with the Windows Operating System is critical as is experience in Enterprise Microsoft products and expertise in Active Directory.

  • A validated understanding of hardware issues and knowledge of high availability and DR concepts would be a benefit for the team.

  • Desirable Knowledge of Citrix XenApp/XenDesktop/PVS/ELM

  • We’re all about automating as much as possible in our team, so knowledge of scripting with Powershell for instance is a desirable skill

  • Significant experience in providing 3rd level (or higher) support within a corporate environment

  • Experience of supporting high availability and large server estates essential

  • Logical troubleshooting methodology
  • You will be a self-motivated achiever who gains satisfaction from providing excellent customer service. Someone who can quickly grasp and interpret salient information with the ability to take a can-do approach without the need for supervision.

  • Good interpersonal skills and the confidence to communicate with global technical teams

  • Eligibility to work in the UK

The role is shift based and will rotate within the hours of 7am-6pm Monday to Friday. Due to the nature of a support role and when implementing changes etc. some out of hours work can take place out of these set hours, e.g. evenings and weekends. You may on occasion have to travel to one of the regional offices when required.

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customised solutions that will protect them and fuel their futures.


Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation.  Gallagher is committed to diversity of opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

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