Information Technology
99210 Requisition #


An opportunity has arisen to join a friendly and professional team of IT Specialists.  Are you experienced in delivering 3rd Line support? We are looking for a Senior Systems Operations Engineer to lead our team and we are happy for this role to be based on a hybrid basis out Glasgow, Bournemouth, Wakefield, Manchester or Croydon. 
Providing IT Support across all levels, balancing remediation of critical issues and priority tickets with managing your team members.
Your Role:
  • Determined to tackle problems across many diverse technologies: Citrix, EPO; HP Windows Server 2008/2012/2016/2019; Windows Client 7/10; Active Directory. You will also handle DNS; DHCP; Windows Clustering, SCOM, VMWARE, Thin Client Technologies Application packaging, Automation & Scripting!
  • Working within strict change control governance, conduct in-depth investigations and providing root cause analysis of incidents and outages.
  • High level technical representation on P1 issues, looking after production and test environments.
  • Ensure regular and clear updates are provided along with dedicated systems performance, management and conservation. Take complex and technical information and make it easy for the business to digest.
  • Provide technical solutions for BAU and project based requests. Research and deploy new platforms and improvements. 


Your Skills, Experience and Qualifications:


  • A proven solid grasp of how applications interact with the Windows Operating System is essential.  Working experience in ‘Enterprise’ Microsoft products and ‘Active Directory’.
  • An ITIL qualification is desirable but not critical. Validated knowledge of hardware issues and awareness of high availability concepts would be a benefit for the team.
  • Experience with F5 (LTM/GTM) is essential 
  • We fully support automating as much as possible, so knowledge of scripting with Powershell is very useful. Desirable is knowledge of Citrix XenApp, XenDesktop, PVS and ELM.
  • Significant experience in providing 3rd level (or higher) support within a corporate environment
  • A proactive achiever who gains happiness from providing excellent customer service. With good social skills and the confidence to communicate with global technical teams.
  • Eligible to work in the UK



What we offer you:


We want Gallagher to be the organisation that all our people are proud to be a part of and where everyone can call themselves one of our team. Where our culture is accepting of difference, where you can be the best and, perhaps most importantly, be yourself.


We are all different in some way. If we were all the same, and all thought the same, we would be vulnerable as a group. By welcoming and encouraging diverse opinions and backgrounds within our organisation, we will have a healthier, more innovative and ultimately more profitable business.


If this sounds like somewhere you’d like to join, we’d love to hear from you. If you require flexibility for a role you are applying for, give us a call to chat through the options.



About Us:


Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture motivated by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.


As a member of our global brokerage team, you’ll help our clients address risk, protect assets and recover from losses.


Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. Gallagher is committed to diversity of opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.





Please Note:

Gallagher never extends an offer of employment or requests any personal identification information without having received an online application and conducted one or more in-person or video interviews. If you have received any communication referencing the offer of a job at Gallagher and you have not submitted an online application or been interviewed by a Gallagher employee, please do not assume that the offer is being sent from a legitimate Gallagher representative.

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