Senior Service Desk Analyst - IT

Information Technology
50215 Requisition #
Thanks for your interest in the Senior Service Desk Analyst - IT position. Unfortunately this position has been closed but you can search our 705 open jobs by clicking here.

Do you have what we need?

Have you got an ITIL or an MCP certification? It's preferable but these aren't critical for us.

Good understanding of ITIL with relation to Service Desk, User & Security Group Active Directory administration experience.

Deep knowledge of Microsoft-based operating systems with emphasis on Windows 7 and Office 2010

Having a consistent track record with using and solving problems with Outlook 2007 within a network environment would be a huge advantage.


  • IT Service Desk and/or Call Centre experience required – specifically supporting users remotely
  • Incident Management experience – Managing incidents, including business expectations and communication – essential
  • Excellent communication skills and telephone manner
  • Outstanding organisational and troubleshooting skills
  • You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
  • MS Office proficiency
  • The role is shift-based and will rotate within the Service Desk hours of 8am – 6pm Monday to Friday.
  • We do require you to be eligible to work in the UK.

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customised solutions that will protect them and fuel their futures.


Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation.  Gallagher is committed to diversity of opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.



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