Senior Client Service Manager
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.
We are seeking a Client Service Manager to join our growing team. Can you deliver exceptional customer service? Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex?
We are looking for people who are passionate about building relationships with clients, will collaborate with the sales team to achieve goals, constantly seek improvement and will demonstrate the value Gallagher can provide.
How will you affect
the business?
- Take a leadership role in the renewal
process to ensure the best possible solutions are delivered to clients in
a high quality and timely manner.
- Secure existing business and drive the sale
of additional services and lines of coverage.
- Nurture relationships with your buyer in the
client organization as well as with the day-to-day client representatives.
- Guide your team members in addressing a
client’s risk management needs through consultative conversations.
- Mentor Client Service team members through
continuous learning, transparent feedback and strong talent development.
- Conduct periodic audits to ensure your
compliance to standards and service level.
- Maintain accurate client and policy data and
documents within your Gallagher systems.
- Use Gallagher's technology to improve your
productivity and quality.
- Effectively manage multiple competing
priorities.
What
skills will make me successful in this role?
- Ability
and desire to provide results
- Develop
professional relationships with your internal and external partners
- Effective communication
- Utilize your resilient and adaptable mindset in the face of shifting priorities
- Eagerness
to collaborate with all Gallagher teams and employees.
- Bachelor's degree with 5+ years client service and/or claims management experience -OR-
- High School degree/GED with 10+ years client service and/or claims management experience.
- Property & Casualty Insurance License
-
A minimum of 1+ years supervisory experience.
- Interested candidates must submit an application and resume/CV online to be considered
- Must be 18 years of age or older
- Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
- Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
- Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement which requires, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure
Please Note:
Gallagher never extends an offer of employment or requests any personal identification information without having received an online application and conducted one or more in-person or video interviews. If you have received any communication referencing the offer of a job at Gallagher and you have not submitted an online application or been interviewed by a Gallagher employee, please do not assume that the offer is being sent from a legitimate Gallagher representative.