Senior Case Manager - Self Insurance

65264 Requisition #

Currently we are seeking an experienced Senior Case Manager to join our Self Insurance team located in our Brisbane CBD Office.  This is a Full-time Permanent position.


Reporting to the Team Manager you will be responsible for providing a customer focused, case management service to your assigned Self Insured clients.  Your will have responsibility for the pro-active management of all claims within your portfolio from notification to closure and be part of a high performing team.


 You will add value to Gallagher Bassett across the following:

  • Demonstrate OIR Claims Management Principles when liaising with all claim stakeholders (including employer, injured workers, nominated treating doctors and external service providers)
  • Interpret and accurately apply relevant Legislation, Guidelines and Regulatory Standards.
  • Competently meet OIR Claims Compliance requirements
  • Deliver sustainable, cost effective, claims outcomes in partnership with stakeholders
  • Participate in Process Improvement Initiatives.
  • Complete Daily Workflow to GB and Client Service Standards. This includes:
    • Proficient Liability Assessments and Decisions
    • Assessment of Daily Third Party Provider Invoices
    • Assessment of Weekly Compensation Payment Entitlements
    • Conducting Work Capacity Assessments and make sound Work Capacity Decisions
    • Sustaining the portfolio’s existing high File Closure rate

We’re interested in hearing from people who possess:


To see though your success you will be a claims management professional who thrives in a busy yet rewarding environment. An opportunity for a performance driven Senior Case Manager, delivering consistent claims excellence and service excellence to their assigned client.

  • A minimum of 5 years case management experience in QLD Workers’ Compensation is essential.
  • Comcare and / or Self-Insurance case management experience is highly desirable
  • High Performing, Self-Insurance claims experience will be highly regarded
  • Experience in managing QLD Workers’ Compensation Claims
  • Experience in delivering Excellent RTW Outcomes. 
  • Highly Efficient with Excellent Data Accuracy
  • Expert Customer Service skills
  • Excellent verbal and written Communication
  • High level of Professionalism
  • Strong Time management skills
  • Solution focused
  • Implement Pro-active, Outcome based strategies  
  • Ability to work autonomously
  • PC literate – Claims System Database/s and Microsoft Office  
  • Tertiary qualifications in an appropriate discipline is desirable but not compulsory

If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, bit on a day to day you’ll experience the following :

  • Work from home capability
  • Opportunity for full-time permanent employment
  • Attractive remuneration packaging
  • Excellent Working Environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
  • Exciting career – as our Company grows, so do the opportunities for our people
  • Opportunities for ongoing education and development
  • Service recognition awards
  • Employee assistance program for yourself and immediate family members
  • Staff referral incentive
A brief overview on GB:

Gallagher Bassett is Australia's largest Third Party Administrator (TPA).  Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.


Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 1000 staff.

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance!

If this sounds interesting to you – we want to connect!

Looking to be engaged with a positive culture and driven team?  If this sound like your future career then we would love to hear from you today! click on Apply for this Job.


You will need to have the right to work in this country to be eligible for employment with Gallagher Bassett Services.


To be considered for this opportunity you must have right to live and work in Australia when applying.


Agency applicants will not be considered for this role.

Please Note:

Gallagher never extends an offer of employment or requests any personal identification information without having received an online application and conducted one or more in-person or video interviews. If you have received any communication referencing the offer of a job at Gallagher and you have not submitted an online application or been interviewed by a Gallagher employee, please do not assume that the offer is being sent from a legitimate Gallagher representative.

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