Senior Case Manager

63976 Requisition #

Your Role

As a Senior Case Manager, you’ll work alongside your own team and the wider claims departments towards a single goal: guiding injured worker’s through the claims process and helping them to return to work and to life.


You’ll be a central point of contact for your own portfolio of injured workers at an integral part of their claims journey by ensuring the payment of weekly compensation, reviewing medical treatment compensation, and working with injured workers and their healthcare professionals to assist in their safe return to work. Our Senior Case Managers play a vital part in ensuring Injured Workers and Employers have a trusted partner in the claims process.


At GB, we foster long and meaningful careers for our Senior Case Managers through dedicated and ongoing training opportunities, and organisation-wide support. This position will be a launching pad for your successful work cover career and can lead to career pathways in Return to Work, Injury Management and Technical Claims Specialist roles.


You will add value to Gallagher Bassett across the following:

  • Providing a professional and customer focused Workers Compensation claims service through effective claims management
  • Determining claims with increasing levels of risk within your portfolio, and strategizing for both current and potential liabilities on these claims
  • Delivering high quality customer service towards all parties, and demonstrating a commitment to learning and development
  • Working in conjunction with both external parties such as medical professionals, treating health providers and employers, and internal teams such as your Injury Management and Technical teams to facilitate and influence a sustainable return to work and life for injured workers
  • Participating in Case Conferences and implementing strategies for effective cost management on claims 

We’re interested in hearing from people who possess:

  • Case management experience, or studies within the Psychology, Legal, Social work or  Allied Health/Health Science disciplines (ideal, but not essential)
  • Recent work experience within a customer service focussed role
  • Exceptional time management and organisational skills and the ability to prioritise your tasks
  • Excellent communication and interpersonal skills, and a team-player attitude
  • An aptitude for working within a dynamic, fast paced and challenging environment

If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you will experience the following:

  • Staff benefits program with a wide range of discounts on offer
  • Flexible work hours
  • Staff referral incentive bonus
  • Opportunities for ongoing education and development
  • Service recognition awards to recognise your input to the organisation
  • Employee assistance program for yourself and your immediate family members
  • The opportunity to work for an organisation that gives back to the community through our Gentle Bear program

A brief overview on GB:

Gallagher Bassett is Australia’s largest Third Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.


Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, employing over 1000 staff.


GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance!

To apply

If this sounds interesting to you – we want to connect!

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GB is an Equal Opportunity Employer and as a member of the Diversity Council Australia, we recognize the importance of, and embrace diversity in the workplace.


To be considered for this opportunity you must have right to live and work in Australia when applying.


Agency applicants will not be considered for this position.

Please Note:

Gallagher never extends an offer of employment or requests any personal identification information without having received an online application and conducted one or more in-person or video interviews. If you have received any communication referencing the offer of a job at Gallagher and you have not submitted an online application or been interviewed by a Gallagher employee, please do not assume that the offer is being sent from a legitimate Gallagher representative.