Return to Work Specialist

52874 Requisition #
  • Help make a difference to people’s lives
  • Build your Worker’s Compensation Career
  • CBD location
Gallagher Bassett is Australia’s largest Third Party Administrator (TPA). Our focus is refreshingly simple:  We manage insurance claims on behalf of insurers, brokers, government bodies and self-insured organisations to ensure we get Injured Workers back to work and their life.
We are proud to be named on the Ethisphere Institute’s 2019 World’s Most Ethical Companies list for the eighth consecutive year.
The Position
We currently have multiple permanent and contract opportunities for Return to Work Specialists to join our Adelaide team.   This role will be responsible for the delivery of personalised service, early intervention and high quality face-to-face service to workers, employers and treating health practitioners which focuses on positively influencing and encouraging parties to participate in the return to work process and take ownership of actions.
Reporting to the Return to Work Team Manager, other duties will include:
  • Facilitating and attending regular face to face visits with the injured worker, employer, treating health practitioners and allied health professionals, with a view to empower and influence parties to participate in the return to work process and achieve early return to work outcomes;
  • Educating and informing stakeholders on the return to work process, promoting implementation strategies and early intervention;
  • Facilitating and monitoring medical cost management strategies on claims, ensuring cost effectiveness;
  • Working closely with internal stakeholders to ensure consistency across portfolios, to produce return to work outcomes, review of entitlements and where possible early determinations;
  • Assisting and educating employers and workers in completing any workers compensation documentation as required, ensuring technical elements of the act are explained in a language that the worker and employer can understand

The Candidate

To be considered for this position, you will hold a valid Australian drivers licence, have qualifications in personal injury management and a strong knowledge of relevant acts, legislation and work health benefits.
The successful candidate will have excellent communication and interpersonal skills, with the ability to empathise and build relationships with people at all levels. Proven ability to influence and negotiate outcomes coupled with a strong sense of accountability. A proven track record of providing a high level of customer service, and the ability to work both autonomously and within a team.
What we can offer you:

  • Staff benefits program with a wide range of discounts on offer
  • Flexible work hours
  • Staff referral incentive
  • Opportunities for ongoing education and development
  • Service recognition awards to celebrate your contribution to the company
  • Employee assistance program for yourself and your immediate family members
  • Personal touches like weekly fruit bowls and birthday celebrations
  • The opportunity to work for a company that gives back to the community through our Gentle Bear program


To apply


Do you think you can make an impact to our business? We want to hear from you today, click on Apply for this Job.


Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace.

You will need to have the right to work in this country to be eligible for employment with Gallagher Bassett Services.

Agency applicants will not be considered for this role

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