Remote L&H Licensed Benefits Customer Service Rep - (3 - 4 Month Contract)

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Client Service/Account Management
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75409 Requisition #

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

 
Gallagher is looking for Life and Health licensed Benefits Representatives for the open enrollment season.  Our Benefits Representatives will primarily help assist our clients with educating them on benefits avaialble for open enrollment.  This is purely a customer service role with no sales, so we are looking for customer-centric individuals who can advise clients to ensure they are choosing the best options available to them.  Please see position details below:

- This is a REMOTE position.  We will provide you with all the necessary equipment, as long as you have a high speed internet connection.

- The is a TEMPORARY position will start in September and go through the end of November.  There may be some opportinity to work after November.

- In addition to the hourly rate, you will eligible for performance bonuses based on metrics throughout the length of the project, totaling up to an additional $1750 within the 3 - 4 month period.

- You will work an 8-hr shift between the hours of 5am - 6pm, Pacific Time, Monday - Friday.  There may be some overtime and weekends requested during peak times. 

 

What You Will Be Doing:

  • This role will require a commitment of 40 hours per week. Shifts are available within the hours of operation 5 a.m. – 6 p.m. Pacific Time Monday through Friday with some Saturdays during peak times.
  • You will successfully carry out these duties as a licensed Life & Health Insurance professional.
  • Our representatives work with members and internal teams, providing exemplary support and assisting with company benefit plan selection as well as eligibility and claims issues.
  • You will deliver high-quality client service consistent with Gallagher standards and practices and manage relationships with existing clients.
  • Our members will need help evaluating their benefit options and you'll advise them on optimizing their employee benefit use.
  • Collaborate with insurance carriers, providers and third party administrators to resolve claim and eligibility concerns for clients.
Required:
  • High school diploma
  • Minimum of 1 year of customer service experience
  • Strong typing and basic computer skills

Preferred:

  • Life and Health Insurance license in at least one state.  
  • Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word

 

Work Traits:

  • Good verbal communication skills
  • Maintains a high level of professionalism with clients and establishes a positive rapport with every caller
U.S. Eligibility Requirements:
  • Interested candidates must submit an application and resume/CV online to be considered
  • Must be 18 years of age or older
  • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
  • Must have unrestricted work authorization to work in the United States.  For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
  • Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure

Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.  

 
Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic.‚Äč Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
 
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Please Note:

Gallagher never extends an offer of employment or requests any personal identification information without having received an online application and conducted one or more in-person or video interviews. If you have received any communication referencing the offer of a job at Gallagher and you have not submitted an online application or been interviewed by a Gallagher employee, please do not assume that the offer is being sent from a legitimate Gallagher representative.

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