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Information Technology
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49434 Requisition #
Thanks for your interest in the Regional Site Operations Analyst - IT position. Unfortunately this position has been closed but you can search our 723 open jobs by clicking here.

What do we need from you?

  • MCP/MCDST or equivalent is desirable; as is an ITIL qualification but this isn't essential.

Your Technical Knowledge:

  • In order to be an effective team member, you will need to demonstrate to us your deep understanding and experience in the following areas:
  • In-house standard software packages, Windows, Microsoft Office packages: 2007 & 2010.
  • Apple products; Laptops, IPads, IPhones. Computer & User Management in Active Directory, applying folder / files permissions.
  • Exchange 2010 admin, Citrix 6.5 XenApp 6.5 and Citrix receiver, BMC Remedy Service Desk software.
  • Service Desk procedure in line with ITIL v3 Best practice. PC and Laptop hardware set up and configuration. Installation of hardware & software including the recording of licenses.
  • Maintenance of hardware including liaison with third party suppliers/ contractors. Managing of MFD printers and maintaining the BES accounts.
  • SCCM Maintenance, cable & patch management.

Your Skills

  • You take a phenomenal sense of pride in handling your own workload; You're a self-motivated and dedicated achiever who gains satisfaction from providing superb customer service.
  • You use your own initiative to really make a difference whilst supporting your team.
  • Your role will be challenging but you are comfortable when working under tight time constraints.
  • Superb communication and interpersonal skills which really help when you're support users via remote tools.
  • The role is a shift based and will rotate within the hours of 8am-6pm Monday to Friday. Some out of hours work can take place out these set hours, e.g. weekends.
  • You are eligible to work in the UK

Founded by Arthur J. Gallagher in Chicago in 1927, Gallagher has grown to be one of the leading insurance brokerage, risk management, and human capital consultant companies in the world. With significant reach internationally, we are an equal opportunities organisation who employs over 26,000 people and our global network provides services in more than 150 countries.

Our people partner with businesses across countries and international territories to provide relevant and impactful professional advice. Regardless of what risk and challenges our clients have, we work hard and utilize industry specific expertise to find the best solution and to deliver it with world-class service.

We continue to build on 90 plus years of expertise that spans global industries. No matter the size of the organization we partner with and the challenges presented by the industry, we work tirelessly to provide solutions that maximize value for our clients.

Our values are core to our culture. Passionate service, strategic innovation, and ethical behavior form the basis of how we do business. We help businesses go beyond their goals. It’s the Gallagher Way.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. Gallagher is committed to diversity of opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

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