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Information Technology
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46848 Requisition #
Thanks for your interest in the Regional Deskside Analyst - IT position. Unfortunately this position has been closed but you can search our 767 open jobs by clicking here.

Person Specification:

Do you have an MCP/MCDST or equivalent? An ITIL qualification is also preferable but not essential.
To help you identify how you might be working: Our In-house standard software packages are:
  • Windows 7 & 10, Microsoft Office packages: 2010 & 2013
  • Mobileiron doe mobile device management
  • Apple products; Laptops, IPads, IPhones
  • Computer & User Management in Active Directory
  • Applying folder / files permissions
  • Exchange 2010 admin
  • Citrix 6.5 XenApp 6.5 and Citrix receiver and common issues
  • BMC Remedy Service Desk software (or similar)
You'll be monitoring our Service Desk procedure in line with ITIL v3 Best practice, PC and Laptop hardware set up and configuration and Installation of hardware & software including the recording of licenses.
The role will require the management of MFD printers, AV kit support, SCCM Maintenance + Use of LogMeIn Software for remote support.
Cable & patch management and Desk side support experience is fundamental to this role as is the ability to prioritise and manage your own workload.
You should be a self-motivated achiever who gains satisfaction from providing excellent customer service and who is comfortable working and using your own initiative.
Able to work and thrive in a challenging environment by using excellent communication and interpersonal skills
You'll need to be eligible to work in the UK
The role is a shift based and will rotate within the hours of 7am-7pm Monday to Friday. Some out of hours work can take place outside of these set times, e.g. weekends.
Founded by Arthur J. Gallagher in Chicago in 1927, Gallagher has grown to be one of the leading insurance brokerage, risk management, and human capital consultant companies in the world. With significant reach internationally, we are an equal opportunities organisation who employs over 26,000 people and our global network provides services in more than 150 countries.
 
Our people partner with businesses across countries and international territories to provide relevant and impactful professional advice. Regardless of what risk and challenges our clients have, we work hard and utilize industry specific expertise to find the best solution and to deliver it with world-class service.
 
We continue to build on 90 plus years of expertise that spans global industries. No matter the size of the organization we partner with and the challenges presented by the industry, we work tirelessly to provide solutions that maximize value for our clients.
 
Our values are core to our culture. Passionate service, strategic innovation, and ethical behavior form the basis of how we do business. We help businesses go beyond their goals. It’s the Gallagher Way.
 
Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation.  Gallagher is committed to diversity of opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.
 
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