48558 Requisition #
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At Gallagher Bassett Services, Inc. (GB) we are constantly seeking skilled professionals who are up for a challenge and take exceptional performance to heart. The professionals we hire help us maintain our reputation as one of the most progressive property/casualty third party claims service organizations in our industry and throughout the world.  Gallagher Bassett provides services to Fortune 1000 companies throughout 100 offices worldwide.  For the past several years GB has ranked among the largest TPA's by Business Insurance Magazine and was also a recipient of the Business Insurance Readers' Choice award for "Best Third Party Claims Administrator."  If you're looking for a professional career with an industry leader then you have come to the right place.  Wherever your interests lie, we're sure you will agree on one thing: our continued prosperity hinges on our greatest resource --- our people.
Essential Duties and Responsibilities: 
  • Primarily focused on introducing strategies and processes to improve claim outcomes while aligning carrier expectations with branch management.  
  • Responsible for developing technical programs that align to a carrier operation and expectations with claim service delivery, development of branch KPIs, and strategically identifying quality initiatives for assigned branches.   
  • Dedicated to organizing and leading project advancement and driving leading behaviors resulting in strong claim outcomes as measured by metrics, key performance indicators, and benchmarking.  
  • Scope includes:
    • Continuous improvement audits
    • Coverage
    • E&Os
    • Reserving 
    • New product integration 
    • Roundtables
    • Training
  • Partners with branch management, account management, and legal on training and reviews.  
  • Structures and facilitates quality meetings with assigned branches.  
  • Management responsibilities for small team of professional staff. 
  • Bachelor's degree
  • 6 or more years relevant claims handling experience 
  • Proficiency in MS Office applications and related claims and business software.
  • Previous auditing experience in addition to extensive liability claims background and strong process management skills.
Work Traits:
  • Good interpersonal skills and ability to interact at all levels of client/carrier/broker hierarchy.  
  • Organized, detailed, and analytical in approach to resolving problems.  
U.S. Eligibility Requirements:
  • Interested candidates must submit an application and resume/CV online to be considered
  • Must be 18 years of age or older
  • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
  • Must have unrestricted work authorization to work in the United States.  For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
  • Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure

Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.  

Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, color, religion, sex, age, veteran status, disability, national origin, or any other legally protected status.  Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.  In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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