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Client Service/Account Management
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50574 Requisition #
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Arthur J. Gallagher is the brand name for the international broking division of Arthur J. Gallagher & Co. – a division that is headquartered in London and covers territories outside of the United States stretching from the UK to Australia, from Canada to the Caribbean, and from Latin America to Asia, employing more than 6500 staff.

 

As part of one of the world’s largest insurance brokerage and risk management companies — which employs more than 19,000 people worldwide across 30 different countries— we benefit from significant international reach and a global network that can offer client service capabilities in more than 140 countries.

 

At Gallagher, we are proud of our ability to put our clients – not our products – at the centre of our operations.


Whether we are addressing the needs of individuals, small businesses or international conglomerates, our people, our technical expertise and our global reach deliver first-class coverage, risk management advice and placement expertise. 


Founded in 1927, Arthur J. Gallagher & Co. is now one of the largest risk management and insurance broking companies in the world, with its corporate headquarters in Itasca, Illinois, and total assets in excess of $6.8 billion (as at 31 December 2013).


Position Summary:

 
The Program Assistant assists the Account Manager, Account Executives, Producers, Brokers in servicing designated group of clients or book of business as it relates to marketing, claims, administration, and sales.
   
Essential Duties & Responsibilities:
  • Typically assigned to accounts having less complex needs with no renewal goals associated with assigned accounts. 
  • Under direction of more senior staff, provides administrative support to an assigned group of clients.
  • Resolves customer service inquiries that require research and interactions with carriers or agents. 
  • Generally requires assistance when resolving more complex problems.
  • Day-to-day client contacts are generally mid- or lower-level client staff and contact with clients. 
  • Responds to client questions and maintains a log of conversations. 
  • Markets new and renewal accounts according to company procedures. 
  • Evaluates all proposals to include in spreadsheets. 
  • Prepares renewals and client information presentations and assists in preparing RFP responses. 
  • May provide guidance and direction to Customer Service Reps or administrative support.
Required:
  • High School Diploma/GED and 1 or more years of related experience.

Desired:

  • Appropriate license. 
Work Traits:
  • Understanding of the insurance brokerage business and customer service processes/tasks.

U.S. Eligibility Requirements:

  • Interested candidates must submit an application and resume/CV online to be considered.
  • Must be 18 years of age or older.
  • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation.
  • Must have unrestricted work authorization to work in the United States.  For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization.
  • Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure.

Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.  

 
Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, color, religion, sex, age, veteran status, disability, national origin, or any other legally protected status.  Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.  In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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