Personal Lines Learning and Development Manager

Human Resources
89353 Requisition #


Are you excited by start-up cultures where you can build? Are you consultative, organized, and a strong project manager? Can you translate new ideas into the successful implementation of learning solutions?  If you answered yes to these questions, then we’ve got a great opportunity for you!


Reporting to the Head of L&D, this role has a great breadth of exposure and accountability focused on design, development, and delivery of training programs and modules to our Personal Lines team of service employees. 


This role is responsible for leading and executing learning and development projects and programs that allow our Personal Lines teams to achieve their business objectives and execute strategic change, including the L&D support of current and future merger partners. 


This includes training on people skills, technical skills, process and systems training focused on both mass market and high net worth personal lines clients. 


The Personal Lines Learning & Development Manager is responsible for designing/developing new training content and managing/enhancing existing training content in collaboration with corporate and divisional efforts, providing Gallagher’s personal lines teams a cohesive and comprehensive learning experience. Focus is on managing all aspects of planning, coordinating, and engaging with leaders and subject matter experts to deliver best-in-class development courses/programs.


Preferred Locations: Rolling Meadows, IL; Cincinnati, OH; Houston, TX; Whippany, NJ;  New Orleans, LA; Baton Rouge, LA; Las Vegas, NV


Position Summary:


  • Lead projects and collaborate with HR, L&D partners and other key business stakeholders to engage, plan, train, execute and evaluate learning solutions to address key learning gaps and provide recommendations to address non-learning-related risks and success factors
  • Demonstrate advanced project-management practices related to learning and development, including the development of project plans, identification of resources, development, review and maintenance of content, and effort and duration estimates associated with training programs and collateral
  • Assess learning goals, gaps, and constraints
  • Design creative and effective learning solutions to enable employees to succeed in their roles
  • Develop new and/or repurposed learning deliverables including storyboards, and instructor/participant materials
  • Evaluate effectiveness of the learning engagement and recommend continual-improvement methods in partnership with the business. 
  • Identify and keep all key stakeholders engaged and informed, ensuring clear communication, identification of risks and risk mitigation approaches, and manage expectations. 


  • A L&D professional – Strong knowledge of learning strategy and design, instructional methods and training techniques including curriculum design principles, adult learning, eLearning and blended learning theory and strategies.
  • Business Acumen – Background in Personal Lines Insurance and a brokerage environment a plus
    • Client experience – ability to develop learning solutions that connect the target client experience for each target client segment to the knowledge and skills of the service team
    • Understands the needs and engagement expectations of high net worth and ultra-high net worth customers
  • Strong collaboration skills – Learning and Development at Gallagher is a team sport
  • Excellent stakeholder management – You know who to engage, when, and how
  • Consultative – Seeks to understand before seeking to be understood
  • Innovative and Accountable – Offers creative solutions and takes ownership of projects
  • Change hardy – Able to navigate yourself and others through a fast paced nimble environment
  • Communication guru – Advanced writing, facilitation and presentation skills with the ability to adapt communication appropriately to different audiences, able to influence
  • Super project manager – Drive multiple, concurrent projects -- in different stages of completion -- done on time and on budget, not just an idea person


  • Bachelor’s degree or equivalent work experience
  • 5+ years directly applicable experience in insurance or financial brokerage
  • Experienced L&D professional – knows the ADDIE model including curriculum design and adult learning approaches
  • Deep familiarity with a range of L&D solutions – on-demand modules, instructor led events, job aids, and more
  • Experience developing and prescribing strategies for curriculum management, student-centered learning, or adult learners
  • Knowledge of Learning Management Systems (LMS) – Cornerstone a plus
  • Understands and is able to tie the value of learning deliverables to business results
  • Proficient in using MS Office applications with key strengths in PowerPoint, Word, Excel, MS Teams, SharePoint.


U.S. Eligibility Requirements:

  • Interested candidates must submit an application and resume/CV online to be considered
  • Are you 18 years of age or older or can you demonstrate legal capacity to enter a contract?
  • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
  • Must have unrestricted work authorization to work in the United States.  For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
  • Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure

Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more. 

Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.



Please Note:

Gallagher never extends an offer of employment or requests any personal identification information without having received an online application and conducted one or more in-person or video interviews. If you have received any communication referencing the offer of a job at Gallagher and you have not submitted an online application or been interviewed by a Gallagher employee, please do not assume that the offer is being sent from a legitimate Gallagher representative.

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