Part-Time Claims Adjuster Level 4

49057 Requisition #
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Gallagher Bassett was established in Chicago in 1962 as a Third Party Administrator (TPA) providing claims and risk control services to self-insured clients and now has 125 branches and over 3,600 skilled professionals in the USA, UK, Australia and Canada. Gallagher Bassett UK was founded in 1991 and now has twelve offices across the UK with over 300 claims handling staff.

Gallagher Bassett UK provides claims management and risk management services to corporate, national and local government, insurer and broker clients.

We are constantly seeking skilled professionals who are up for a challenge and take exceptional performance to heart. We present opportunities that not only enable our company to remain an industry leader but also provide employees with limitless possibilities for success and personal growth.

Main Purpose of Role:

To handle claims to conclusion, particularly complex claims without the need for direct supervision, within product standards by investigating liability, evaluating damages, negotiating settlement or justifying repudiations.

Key Responsibilities:

  • Review and record claims on Risxfacs within product standards, check policy coverage and allocate appropriate codes and reserves.
  • Make liability enquiries, in accordance with Adjuster’s Manual, using most appropriate method (phone, correspondence, field visit).
  • Evaluate quantum by gathering relevant evidence, adjusting reserves in accordance with GB realistic reserving philosophy.
  • Clearly explain decisions on liability, negotiating settlement within authority level where appropriate.
  • Respond to all written and phone enquiries clearly, courteously and promptly.
  • Review claims regularly using diary system to ensure accurate reserves and timely closure.
  • Develop relationships with clients by providing a friendly, efficient service.
  • Liaise with and control own solicitors to ensure cases not abandoned to them.
  • Assist in general office administration (eg post, printing, order supplies, maintaining equipment) to ensure smooth running of office.
  • Comply with all GB and office procedures.
  • Actively participate in GB training programme.
  • Support, train and develop less experienced staff.
  • Promote and enhance GB image.
  • Attend Conferences/Consultations when appropriate.

Additional Considerations:

  • Detailed understanding and knowledge of general insurance principles.
  • Detailed understanding and knowledge of legal liability principles and legal process.
  • Detailed understanding and knowledge of all company specific procedures, including Service Instructions and Adjuster’s Manual.
  • 5 - 10 years experience in a similar role.
  • Proficiencies in MS Word, MS Excel (Intermediate Level), and Lotus Notes.
  • Accurate data input skills.
  • Advanced MS Excel skills
  • Intermediate MS Access skills
Work Traits:
  • Ability to prioritise and organise own workload to ensure that deadlines are adhered to.
  • Ability to work under pressure and without direct supervision.
  • Ability to liaise with colleagues when appropriate.
  • Ability to develop and sustain relationships with both internal and external customers.
  • Ability to construct effective written communications, including letters and reports.
  • Capable and confident written English skills.
  • Confident and effective telephone skills.
  • Confident numeracy skills.
  • Ability to develop own knowledge and understanding of claims issues, reinforced by progress towards CII qualifications.
  • Ability to provide training to colleagues.
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