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Client Consulting & Support
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62479 Requisition #
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

Position Summary:

The Operations Coordinator coordinates the administration of employee benefit systems to manage benefit programs such as basic and major medical coverage, dental insurance, group life insurance, pension plans, and other benefits.
 
Essential Duties and Responsibilities: 
  • Coordinates the administration of employee benefit programs such as basic and major medical coverage, dental insurance, group life insurance, pension plans, and other benefits for the client.
  • Consults with and advises employees on eligibility, provisions, and other matters related to benefits.
  • Maintains benefits records and documents.
  • Assists in the preparation of employee benefits booklets and other employee benefit communications.
Additional Considerations:
  • Serves as point of contact for designated clients/districts and provide customer service support to members.
  • Interacts with various data/information technology systems, including proprietary systems.
  • Researches customer issues and refer to internal or external sources as necessary for resolution.
  • Processes enrollment and change forms or data eligibility files including data entry of member information.
  • Reviews, corrects, and distributes monthly invoices to clients, as required.
  • Assists in creating renewal packets for clients/districts and producing final annual rate contracts.
  • Performs audits of eligibility changes made by Operations.
  • Creates reports as assigned.
  • Processes claims and reimbursement requests, as necessary.
  • Utilizes safe work practices and follow directives, policies and procedures for assisting and maintaining a healthy and safe work environment.
  • Continually looks for opportunities and make recommendations to improve process, product, delivery and overall job, department and client experience.
  • Other duties as assigned.
Required:
  • Bachelors degree and 1 or more years related experience required.

U.S. Eligibility Requirements:

  • Interested candidates must submit an application and resume/CV online to be considered.
  • Must be 18 years of age or older.
  • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation.
  • Must have unrestricted work authorization to work in the United States.  For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization.
  • Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure.

Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.  

 
Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic.‚Äč Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Please Note:

Gallagher never extends an offer of employment or requests any personal identification information without having received an online application and conducted one or more in-person or video interviews. If you have received any communication referencing the offer of a job at Gallagher and you have not submitted an online application or been interviewed by a Gallagher employee, please do not assume that the offer is being sent from a legitimate Gallagher representative.

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