Client Consulting & Support
55169 Requisition #
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Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.
Position Summary:
The Operations Coordinator coordinates the administration of employee benefit systems to manage benefit programs such as basic and major medical coverage, dental insurance, group life insurance, pension plans, and other benefits.
Essential Duties and Responsibilities: 
  • Coordinates the administration of employee benefit programs such as basic and major medical coverage, dental insurance, group life insurance, pension plans, and other benefits for the client.
  • Consults with and advises employees on eligibility, provisions, and other matters related to benefits.
  • Maintains benefits records and documents.
  • Assists in the preparation of employee benefits booklets and other employee benefit communications.

Additional Considerations:

The Operation Coordinator is responsible for supporting clients and/or members by responding to inquiries, resolving concerns, and maintaining accurate employee benefit data.

This position differs from the Operations Analyst role in that it is responsible for initial contact, general member issues, and is not focused on complex analysis and problem solving. It differs from the Operations Assistant based on the more complex assignments, and decreased administrative and clerical support roles.

  • Serve as point of contact for designated clients/districts and provide customer service support to members
  • Interact with various data/information technology systems, including proprietary ARES system and Titan system
  • Research customer issues and refer to internal or external sources as necessary for resolution
  • Process enrollment and change forms or data eligibility files including data entry of member information
  • Review, correct, and distribute monthly invoices to clients, as required
  • Perform monthly reconciliation(s) of billing invoices to payments, including researching and resolving billing and eligibility issues
  • Create reports as assigned
  • Process claims and reimbursement requests, as necessary
  • Utilize safe work practices and follows directives, policies and procedures for assisting and maintaining a healthy and safe work environment
  • Continually look for opportunities and make recommendations to improve process, product, delivery and overall job, department and client experience
  • Other duties as assigned
Operations Coordinators may be asked to focus on any number of specializations as required including billing, reconciliation, COBRA, Medicare enrollment, employee eligibility, claims processing, and processing contribution files. Specialty functions can include:
  • Process monthly reconciliation
  • Process monthly variance reports and responses from clients from these reports
  • Process carrier reports related to remittance discrepancies
  • Process manual adjustments to billing and carrier remittance
  • Provide customer service support to COBRA members
  • Post COBRA payments
  • Process enrollment and change forms or data eligibility files; Data entry of member information
  • Offer support for online enrollment tool during Open Enrollment
  • Process Medicare enrollment and change forms or data eligibility files; Data entry of member information
  • Bachelors degree and 1 or more years related experience required.
Work Traits:
  • Punctuality and adherence to scheduling
  • Effective verbal, written and communication skills
  • Ability to research and resolve issues related to benefit(s) eligibility, billing, and coverage issues related to benefits plan(s)
  • Patience, resiliency and tolerant of stressful situations
  • Customer-focused and interested in assisting others
  • Cooperative attitude and ability to work both individually and in a team
  • Focus and attention to detail
  • Able to learn computer system applications
  • Able to learn and understand multiple products/benefit levels

U.S. Eligibility Requirements:

  • Interested candidates must submit an application and resume/CV online to be considered
  • Must be 18 years of age or older
  • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
  • Must have unrestricted work authorization to work in the United States.  For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
  • Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure

Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.  

Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic.‚Äč Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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