48686 Requisition #
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Arthur J. Gallagher & Co. (NYSE: AJG), one of the world’s largest insurance Brokers, provides a full range of retail and wholesale property/casualty (P/C) Brokerage and alternative risk transfer services globally, as well as employee benefit Brokerage, consulting, and actuarial services in the United States. We also offer claims and information management, risk control consulting, and appraisal services to clients around the world.

Gallagher Benefit Services, Inc., a subsidiary of Arthur J. Gallagher & Co., is one of the leading employee benefits Brokers and consultants in the U.S. It delivers a full range of employee benefits services and consulting, as well as human resource services.

Position Summary

The Multinational branch manager will be accountable for growing and strategically positioning Gallagher Benefit Services as an industry leader providing tailored Multinational benefit and HR Solutions for clients and prospects. This will be accomplished by driving consistency, best practices, efficiency and quality of work products and processes in each area of the Multinational Practice (GVisor, IBIS Academy, Global Mobility Consulting, and Global (i.e, Local National) Benefits Consulting) so that we deliver best in class services and resources to improve client sales, satisfaction, and retention.
In addition, the person will assist with the management of related revenue growth activities and support the maintenance and improvement of the division’s competitive market position.

Key Responsibilities:

• Provide Divisional Multinational Practice leadership by driving consistent messaging and collaboration across the teams

• Responsible for P&L, sales and client delivery

• Work directly with regional leadership and divisional operations leaders to ensure alignment of resources, consistent delivery of services, and a balanced focus on divisional and regional initiatives.

• Serve in the role of Multinational Practice Leader, interacting with other members of the GBS Growth Committee promoting the deployment of the Gallagher Better Works value proposition across all clients and prospects.

• Responsible for overall strategy, results and coordination of the marketing and sales activities associated with potential clients

• Provide guidance and direction to divisional and regional leadership as well as other employee benefits team members to empower them to serve as a resource to potential clients

• Provide consulting expertise regarding Multinational industry trends to the Division

• Responsible for overseeing internal and external resources

• Provide Multinational thought leadership and identify opportunities and solutions that will facilitate organic growth

• Identify opportunities to cross-sell; build executable and sustainable cross-selling strategy

• Define revenue opportunity clients through a tiered approach

• Build specific marketing materials for practice including integration with other practice areas

• Formalize Multinational Practice Area communications

• Develop opportunities for additional revenue to the regions through training of the sales and consultant teams

• Overall responsibility for the international partner network (Gallagher Global Alliance).

• Accountable for the effective and efficient delivery of all 4 segments of the business: GVisor, IBIS Academy, Global Mobility Consulting, and Global (i.e, Local National) Benefits Consulting


• Build Divisional Resources to support the teams across the regions
• Responsible and accountable for Multinational P&L
• Recruit new talent for current team(s) and merger partners
• Work with HR to ensure team engagement, retention, and career pathing
• Ensure clear objectives are set, regular individual performance reviews are carried out and that rewards are directly linked to performance against objectives
• Develop the skills, leadership and experience levels of the direct reporting senior managers and Operations Directors to ensure a potential successor to these roles could come from within
• Create environment where the team can maximize productivity
• Provide clear, hands-on leadership and foster a “growth culture” consistent with the organization’s business goals
• Ability to lead a remote workforce

Work Traits

• Communication, Analytical, and Organization Skills

• Excellent written and oral communication skills
• Superior presentation skills
• Strong analytical, organizational and problem solving capabilities
• Must be independent, self−motivated, and goal and people−oriented
• Proactive approach with attention to detail and proven ability to follow through
• Ability to assimilate complex issues and use appropriate communication strategies
• Must be accessible and visible, communicating in a way that is inspirational and meaningful
Work Execution
• Change agent with ability to influence others outside of a direct reporting relationship
• Proven relationship building skills and high energy level
• Co-operative with colleagues and strong consultative approach
• Ability to coach and motivate others
• Supports execution of business unit goals and Dominant Priorities
Standards and Practices
• Ability to manage/balance multiple priorities
• Assigns work and manages projects on a timely basis
• Is a model to the branch managers and sales teams
• Excels in a self-service environment and has a “no job is too small” attitude

Use of Time

• Ability to lead and participate in cross functional team based projects
• Can manage/balance multiple priorities
• Can prioritize and manage through constant change
Customer Service and Business Strategy
• Commitment to and record of strong customer service
• Excellent interpersonal skills
• Ability to translate short-term business goals into team and individual performance goals
• Ability to conduct performance management discussions
• Excellent customer focus
• Excels at understanding and articulating strategy, positioning and messaging
• Drive or assist in key client retention efforts
• Ability to formulate and implement strategic plans


•             Bachelor’s Degree, professional certification, or equivalent training and experience required, Master’s Degree preferred; advanced knowledge of International Employee Benefits Consulting required

•             10 years of experience in International Consulting, sales, and services

•             Technical expertise of International employee benefits consulting products and concepts, keen understanding of accepted insurance principals and regulatory requirements

•             More than 10 years’ experience in a supervisory or management role preferred

•             Multi-level relationship building skills, internally and externally

•             Strong leadership, negotiation and written communication ability

•             Exhibits strong ability to drive efficiencies through collaboration and influence

•             Prior experience in accountability of running own P&L

U.S. Eligibility Requirements:
  • Interested candidates must submit an application and resume/CV online to be considered.
  • Must be 18 years of age or older.
  • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation.
  • Must have unrestricted work authorization to work in the United States.  For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization.
  • Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure.
Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.   
Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, color, religion, sex, age, veteran status, disability, national origin, or any other legally protected status.  Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.  In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.


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