Mental Injury Return to Work Specialist

64543 Requisition #

The Role

The role of a Mental Injury Return to Work Specialist is to provide specialist return to work expertise to a small portfolio of complex Mental Injury Worker’s Compensation claims, as well as working closely alongside GB’s claims managers to provide coaching and mentoring with relation to effectively managing Mental Injury claims.


You will also work closely alongside GB’s Mental Health Consultants to both develop innovative strategies to assist Injured Worker’s with a mental injury to return to work in a safe manner, and engage with employers and treating health practitioners with a focus on positively influencing and encouraging parties to participate in the return to work process and take ownership of actions.

You will add value to Gallagher Bassett across the following:

  • Taking the lead on influencing and driving return to work on Mental Injury Worker’s Compensation cases identified at high risk of exceeding expected return to work outcomes.
  • Working closely with case managers to manage the return to work aspects of allocated mental injury cases
  • Utilising their knowledge and skills in return to work and mental injury management, and exceptional stakeholder management skills, to drive optimal return to work outcomes
  • Providing advice and/or assistance to WCV claims staff, employers, workers and treating health practitioners to promote cost effective, durable RTW outcomes centred on a customer focused workers compensation claims service.
  • Driving and monitoring the Return to Work Index measure for a specific portfolio
  • Attending and participating in Case Conferencing, where necessary
  • Complying with the Accident Compensation Act 1985/ WIRC Act 2013 and other Legislative requirements

We’re interested in hearing from people who possess:

  • Recent experience within worker’s compensation agents or personal injury industry as a Return to Work Coordinator / Manager, Case Manager, Mental Injury Specialist or Occupational Rehabilitation Provider
  • An understanding of common mental injuries, treatment options and medical terminology
  • Experience in managing complex Return to Work cases through early identification of Return to Work barriers and implementation of effective strategies
  • Experience with facilitating Return to Work for workers with a psychological injury is desirable
  • Excellent customer service skills
  • Tertiary qualification in appropriate discipline such as Psychology, and / or demonstrated experience in a similar role will be held in high regard

If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you will experience the following:

  • Attractive remuneration packaging
  • Flexible work hours
  • Staff referral incentive
  • Opportunities for ongoing education and development
  • Service recognition awards
  • Employee assistance program for yourself and immediate family members
  • The opportunity to work for a company that gives back to the community through our Gentle Bear program

To apply

If this sounds interesting to you – we want to connect!


GB is an Equal Opportunity Employer and as a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace.


To be considered for this opportunity you must have right to live and work in Australia when applying.


Agency applicants will not be considered for this position.

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