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Claims
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49283 Requisition #
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Gallagher Bassett was established in Chicago in 1962 as a Third Party Administrator (TPA) providing claims and risk control services to self-insured clients and now has 125 branches and over 3,600 skilled professionals in the USA, UK, Australia and Canada. Gallagher Bassett UK was founded in 1991 and now has twelve offices across the UK with over 300 claims handling staff.

 

Gallagher Bassett UK provides claims management and risk management services to corporate, national and local government, insurer and broker clients.

 

We are constantly seeking skilled professionals who are up for a challenge and take exceptional performance to heart. We present opportunities that not only enable our company to remain an industry leader but also provide employees with limitless possibilities for success and personal growth.

 

Key Responsibilities:

  • To authorise repair estimates up to £1500 inc VAT or at team leaders discretion. 
  • To check and authorise repair invoices.
  • Update drivers and policyholders (where applicable).
  • Liaise with field engineering companies.
  • Liaise with customers and clients.
  • Back-up support of processing engineers reports and updates.
  • Valuing, processing and recording total loss vehicles ready for settlement.
  • Assisting with initial telephone enquiries and maintenance of engineering mailbox if required.
  • Instruction of vehicle salvage.
  • Issue standard letters as directed.
  • Comply with all GB and office procedures.

Additional Considerations:

Competencies:
  • Technically experienced from either a bodywork or mechanical background.
  • A good knowledge of the motor insurance industry and its typical contractual procedures including types of cover.
  • Excellent knowledge of vehicle parts, vehicle types, makes and models.
  • Good understanding of suppliers contracts such as network repairers, field engineers, hire companies etc.
  • Displays willingness to learn and develop knowledge of engineering and repair methods.
  • Good understanding of the company’s in-house claims system CARAT and a good working knowledge of all other systems used as part of the role including; Audatex, Glassmatix, eScribe and industry vehicle valuation tools.
  • Keeps abreast of new technologies and trends in the industry.

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