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Information Technology
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52320 Requisition #
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Pronto Insurance is one of the fastest growing general agencies in South Texas and is now a member of Gallagher, a world wide expert in risk management solutions. Our first agency was founded in 1997 and the managing general agency operations commenced in 2005. Pronto has emerged in the insurance market through its captive agencies, independent agents, and franchise locations. Today Pronto has over 200 captive locations in Texas and recent expansion into California and Florida market. Our vision is to become the industry leader by making Pronto Insurance products a reality for all.


IT Support Specialist


Objective: To actively and proactively support the company in the technology field Support Help Desk Operations.


Job Details:

  • Employment Status: Full Time

  • Job Location: Brownsville, Texas

  • Starting Pay: Based on education & experience

  • Hours of Operation: as set by IT Manager or VP of Technology


Job Duties & Responsibilities:

  • Installation and troubleshooting of hardware, software, and other technology related issues throughout the company

  • Participate in IT projects

  • Contribute to department documentation and guidelines

  • Interface and communicate effectively with outside vendors and service providers

  • Manage internal Relations: Captives & MGA Corporate Headquarters Personnel

  • Maintain external relations: I/A Independent Agents & Franchisees

  • Help in Managing Database Information Systems: Ticket Tracking & Department Metrics

  • Help in Software Development and Website Maintenance: assist in mobile app development; assist with coding and configuration of Google intranet sites.

  • Help improve communication throughout the company.


Education, Experience and Traits

  • 1yr + IT Support experience

  • 1 year minimum of customer service experience

  • Self starter with good analytical and problem solving skills

  • Excellent communication skills both oral and written

  • Bilingual English & Spanish (preferred)


U.S. Eligibility Requirements:

  • Submit an application and resume/CV online to be considered.
  • 18 years of age or older.
  • Willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation.
  • Unrestricted work authorization to work in the U.S. For U.S. employment opportunities, Risk Placement Services, Inc. hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H, or L visas), such as students in practical training status.  Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. RPS will require proof of work authorization.
  • Willing to execute RPS’ Employee Agreement or Confidentiality and Non-Disclosure Agreement which requires, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure. 

RPS offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.


Risk Placement Services believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Risk Placement Services will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.