IT Service Manager - Technical Problem Manager

Information Technology
57222 Requisition #
Thanks for your interest in the IT Service Manager - Technical Problem Manager position. Unfortunately this position has been closed but you can search our 194 open jobs by clicking here.

Your Skills, Experience and Qualifications:

  • Educated to degree level or equivalent and an ITIL v3 certification is highly desirable.
  • Working knowledge of industry-standard Incident Management tools, such as BMC Remedy and ServiceNow. We will also need your help with Microsoft Office Suite of applications, particularly Excel.
  • Highly analytical, able to manipulate raw data in Microsoft Excel to produce MI and trending by using pivot tables and other Excel functions.
  • Providing superb customer service, remembering your customer is at the centre of your actions and forming effective relationships is essential here.
  • Highly organised and able to prioritise multiple tasks at hand, a real Problem Solver with proven troubleshooting skills; a confident communicator at all levels.
  • You're eligible to work in the UK and are happy to undertake and pass a basic financial and security check.

What we offer you:

We want Gallagher to be the organisation that all our people are proud to be a part of and where everyone can call themselves one of our team. Where our culture is accepting of difference, where you can be the best and, perhaps most importantly, be yourself.

We are all different in some way. If we were all the same, and all thought the same, we would be vulnerable as a group. By welcoming and encouraging diverse opinions and backgrounds within our organisation, we will have a healthier, more innovative and ultimately more profitable business.

If this sounds like somewhere you’d like to join, we'd love to hear from you. If you require flexibility for a role you are applying for, give us a call to chat through the options.

About Us:

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture motivated by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

As a member of our global brokerage team, you’ll help our clients address risk, protect assets and recover from losses.


Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. Gallagher is committed to diversity of opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

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