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Information Technology
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49951 Requisition #
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Arthur J. Gallagher & Co., one of the world's largest insurance brokers, provides a full range of retail and wholesale property/casualty (P/C) brokerage and alternative risk transfer services globally, as well as employee benefit brokerage, consulting, and actuarial services in the United States. We also offer claims and information management, risk control consulting, and appraisal services to clients around the world.

 

Gallagher Benefit Services, Inc. (GBS) consistently stands out in a competitive marketplace as an employer of knowledgeable, highly skilled and competitive talent. We are a company that touches businesses and their employees on a personal level. At the core, our job is to help protect the health and well-being of employees and their families and provide for their financial security – all while allowing employers to attract and retain the people they need to grow and succeed. As you consider the value of working for Gallagher Benefit Services, remember your talent, winning attitude and strong performance will be highly valued and will maximize your future potential.

 

Position Summary:

  • Under general supervision, assists with one or more organization information systems activities, applications and projects through the performance of routine operational or administrative work.
  • May be involved in the maintenance of business systems applications, user support, desktop configuration, troubleshooting hardware/network issues, installation and operation of computer hardware and software, etc.
  • May conduct research, develop process templates and documentation, as well as compile, analyze and organize data.
  • This role is typically used to describe the duties of an entry-level IT intern.

Additional Considerations:

  • Position Functions:
    • Maintain video production equipment and manage video editing and publishing
    • Serve as the subject matter expert of e-clinical software
    • Maintain company equipment: printers & SECA Machines including train staff on effective methods of troubleshooting equipment
    • Manage exchange calendars for VRC

  • User Support Analysis:
    • Answer basic questions or resolve basic computer problems in an expedient manner & provide assistance for hardware and software related problems
    • Diagnose calls to determine level of technical assistance required; if unable to resolve problem, transfer call in accordance with escalation procedures
    • Provide support for all VRC user IT related issues; work with available resources to provide effective solutions
    • Train users in the proper use of hardware/software as necessary
    • Document and update technical and non-technical solutions
    • Maintain IT equipment database for VRC
    • Assist with conference room equipment setup & support
  • New Equipment Installation:

    • Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, and appropriate software.
    • Manage and prioritize projects to meet deadlines
    • Other duties as assigned


Requirements:

  • High school diploma, no experience required

U.S. Eligibility Requirements:

  • Interested candidates must submit an application and resume/CV online to be considered
  • Must be 18 years of age or older
  • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
  • Must have unrestricted work authorization to work in the United States.  For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
  • Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure

Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.  

 

Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, color, religion, sex, age, veteran status, disability, national origin, or any other legally protected status.  Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.  In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.