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Information Technology
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89183 Requisition #

 

An exciting opportunity has arisen for a Desktop Analyst to join our fast-growing UK team.

You will provide deskside and remote support to a large user base of internal UK based employees as well as remote support to teams overseas.

You will also provide analysis, diagnosis and resolution of customers’ IT issues, which may range from straightforward to the more complex.

 

Your Role:

  • To provide further diagnosis and resolution of incidents and service requests either by a deskside visit or via remote fix
  • Keeping customers informed of the ticket lifecycle – Manage the customer’s expectations
  • Delivery of an efficient service ensuring that customer satisfaction is kept at a high level
  • Providing Continual Service Improvement to Operations
  • Carry out duties following internal policies and procedures in accordance with applicable laws, rules, regulations, good governance and Gallagher’s shared values, in particular, putting clients at the heart of our business
  • To support & facilitate office moves (IT equipment only)
  • Liaise with & support other technical teams – Internal and external parties
  • Contribute to the production of IT processes documentation
  • Troubleshoot and resolve Incidents across the full range of systems, applications and technologies at first contact via remote systems access or by providing user guidance
  • Proactive management of Remedy queues, managing unassigned tickets and continuous updating of work info
  • Plus any additional duties & responsibilities that may reasonably be expected to be undertaken, including those that form the basis of the ITIL framework
  • The role is a shift based and will rotate within the hours of 7am - 7pm Monday to Friday. Some out of hours work can take place out these set hours, e.g. weekends

 

Your Skills, Experience and Qualifications:

  • MCP/MCDST or equivalent desirable
  • An ITIL qualification is preferable but not essential
  • In-house standard software packages
  • Windows 10, Microsoft Office packages: 2016, & M365
  • Mobile device management e.g. Mobile Iron
  • Apple products; Laptops, IPads, IPhones
  • Computer & User Management in Active Directory
  • Applying folder / files permissions
  • MS Exchange administration
  • Citrix
  • BMC Remedy Service Desk software (or similar)
  • Service Desk procedure in line with ITIL best practice
  • PC and Laptop hardware set up and configuration
  • Installation of hardware & software including the recording of licenses
  • Maintenance of hardware including liaison with third party suppliers/ contractors
  • Managing of MFD printers
  • SCCM Maintenance + Use of LogMeIn Software for remote support
  • Cable & patch management
  • Desk side support experience essential;
  • Experience within a financial organisation is desirable.

 

Eligibility:

  • Eligible to work in the UK.

 

What we offer you:

We want Gallagher to be the organisation that all our people are proud to be a part of and where everyone can call themselves one of our team. Where our culture is accepting of difference, where you can be the best and, perhaps most importantly, be yourself.

 

We are all different in some way. If we were all the same, and all thought the same, we would be vulnerable as a group. By welcoming and encouraging diverse opinions and backgrounds within our organisation, we will have a healthier, more innovative and ultimately more profitable business.

 

If this sounds like somewhere you’d like to join, we’d love to hear from you. If you require flexibility for a role you are applying for, give us a call to chat through the options.

About Us:

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture motivated by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

 

As a member of our global brokerage team, you’ll help our clients address risk, protect assets and recover from losses.

 

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. Gallagher is committed to diversity of opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

 

 

Please Note:

Gallagher never extends an offer of employment or requests any personal identification information without having received an online application and conducted one or more in-person or video interviews. If you have received any communication referencing the offer of a job at Gallagher and you have not submitted an online application or been interviewed by a Gallagher employee, please do not assume that the offer is being sent from a legitimate Gallagher representative.

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