Customer Service Representative

Client Service/Account Management
52275 Requisition #
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Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture built by The Gallagher Way, our set of shared values and guiding tenets. A culture motivated by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

What you'll be doing:

As a Customer Service/Inside Sales Representative with Coverdell, you will be taking inbound calls explaining our company and products to members who will be responding to our Direct to Consumer marketing ads. You will enroll new members, retain current members and cross-sell Coverdell’s products and services.

Our office is conveniently located near O’Hare Airport and the Chicago CTA Blue Line. Work hours are 8:00am to 5:00pm Monday through Friday, no weekends or evenings required.

How Will You Affect the Business?

  • You will be knowledgeable about Coverdell products and meet sales conversion expectations

  • Maintain customer loyalty and existing business retention.
  • Consult with customers on their needs in order to recommend additional products or services that Coverdell can provide.
  • You will provide prompt and courteous customer service while meeting productivity goals
  • You will need to maintain passing score on Quality Assurance monitoring and you'll need to consistently meet or exceed all Customer Service individual and departmental performance metric standards
  • Provide complete and accurate information to all member inquires

Additional Considerations:

  •  Fluent in speaking and translating in English and Spanish highly preferred


  • High school graduate or GED
  • Minimum of 1 year of customer service experience
  • Strong typing and basic computer skills


  • Working knowledge of Microsoft Office systems including Excel, PowerPoint, Outlook and Word.

Work Traits:

  • Good verbal communication skills
  • Maintains a high level of integrity with clients and establishes a rapport with every caller.

U.S. Eligibility Requirements:

  • Interested candidates must submit an application and resume/CV online to be considered.
  • Must be 18 years of age or older.
  • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation.
  • Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization.
  • Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure.

Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.

Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.



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