Impairment Benefit Specialist

69394 Requisition #

Your Role

Life at GB is an adventure – often fast paced, unpredictable, challenging and deeply rewarding.  In this role you will be responsible for providing an empathetic, personalised and customer centric service to stakeholders impacted by work injuries. The role is responsible for the proactive management of lump sum benefits for customers and clients which includes investigating and identifying if an entitlement exists in line with the Return To Work Act 2014.

You will add value to Gallagher Bassett across the following:

  • Working within a fast-paced claims management portfolio of lump sum benefits
  • Provide high quality customer service to internal and external clients, with particular emphasis when determining lump sum benefits ensuring a fair and appropriate outcome;
  • Investigating, identifying and determining benefits in line with legislative requirements of the Return To Work Act 2014
  • Reviewing claims to determine if a benefit exists
  • Identify what information is required for an impairment assessment based on the Impairment Assessment Guidelines
  • Ensure outcomes are effectively communicated and actioned within specified timeframes

We’re interested in hearing from people who possess:

  • Previous Workers Compensation / Claims Management experience
  • Strong sense of accountability, attention to detail and have the ability to work autonomously
  • Exceptional decision making skills with the ability to critically analyse information available
  • Ideally you will be able to interpret case law and be passionate about gaining knowledge of the Impairment Assessment Guidelines
  • Strong understanding of medical terminology

If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you’ll experience the following:

  • True flexible work hours
  • Staff referral incentive
  • Opportunities for ongoing education and development
  • Service recognition awards to celebrate your contribution to the company
  • Employee assistance program for yourself and your immediate family members
  • Staff benefits program with a wide range of discounts on offer
  • The opportunity to work for a company that gives back to the community through our Gentle Bear program
  • A fun, supportive and inclusive working environment

A brief overview on GB:

Gallagher Bassett is Australia’s largest Third Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, employing over 1000 staff.

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance!

If this sounds interesting to you – we want to connect!

If you think you can make a positive difference to our business please apply – we want to hear from you today!!

Only people with the right to work in this country will be considered for this role.


Please Note:

Gallagher never extends an offer of employment or requests any personal identification information without having received an online application and conducted one or more in-person or video interviews. If you have received any communication referencing the offer of a job at Gallagher and you have not submitted an online application or been interviewed by a Gallagher employee, please do not assume that the offer is being sent from a legitimate Gallagher representative.

Similar Listings

Adelaide, South Australia, Australia

📁 Claims

Requisition #: 69539

Adelaide, South Australia, Australia

📁 Claims

Requisition #: 68998

Adelaide, South Australia, Australia

📁 Claims

Requisition #: 68997