Head of Client Insights

97183 Requisition #

About us

Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.

The Opportunity

Due to an exciting phase of transformation and change, a new opportunity exists for a Head of Client Insights to join Gallagher Bassett’s driven Client Solutions team. The team are responsible delivering the new business revenue targets and highly connected in the industry to understand potential clients and other revenue opportunities.

This opportunity will see you contribute to Gallagher Bassett’s growth and retention agenda in line with the execution of the company strategy through thought leadership and the development of innovative customer insights frameworks and initiatives. You will be a key ambassador to ensure the client is at the heart of everything we do, and play a pivotal role in informing the broader client and retention strategy for the business.   

The role is also responsible for leading the Insights team to provide client focused and highly professional suite of reports that support client retention and sales growth. This includes understanding and interpreting customer data, behaviours and feedback to improve our clients’ financial and reputational position.

Additionally, you will:

  • Develop and deliver a suite of reporting that supports the Sales and Client Services team across client growth and retention, as well as providing insights to our clients;

  • Engage with key business stakeholders in order to understand requirements and drive the formulation of strategic and tactical responses;

  • Build and foster strong and productive relationships with internal and external stakeholders, including Business Intelligence and Operations teams, to deliver best in class client insights and analysis; 

  • Create innovative strategies and monitor lead and lag performance indicators, outcomes and external results for clients; 

  • Oversee the planning, delivery and execution of specific client communications, functions, seminars and client engagement activities;

  • Contribute new product development, tender, quote and proposal preparations;

  • Lead key business projects and contribute knowledge to tenders, proposals etc.

We are seeking an exceptional candidate who will have:

  • Extensive exposure working within the insurance, financial services or broking industries, with significant leadership experience in client/business development, insights and/or business analysis;
  • Previous experience in working across complex organisational matrices;
  • Strong working knowledge and understanding of relevant legislation, insurance acts, regulations and Code of Practice;
  • Highly-developed skills in reporting, with the ability to deliver actionable insights from data and market intelligence;
  • Highly-developed communication, reporting and presentation skills, with the ability to engage and influence at all levels of organisation;
  • Strong commercial acumen, negotiation and problem solving skills;
  • Excellent time management skills, with the ability to adapt to changing priorities and deadlines.

If you live our values and demonstrate the people capabilities, we can offer you the following:

  • Attractive remuneration packaging & flexible work arrangements – including remote or from home;
  • Paid Parental Leave scheme;
  • Collaborative working environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities;
  • Exciting career – as our Company grows, so do the opportunities for our people;
  • Opportunities for ongoing education and development;
  • Service and performance recognition awards; and Employee Assistance Program for yourself and immediate family members.

To apply

If you want to part of helping change peoples’ lives, then we would love to hear from you today!

Click on Apply for this Job.

To be considered for this opportunity you must have right to live and work in Australia when applying.

Agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Please Note:

Gallagher never extends an offer of employment or requests any personal identification information without having received an online application and conducted one or more in-person or video interviews. If you have received any communication referencing the offer of a job at Gallagher and you have not submitted an online application or been interviewed by a Gallagher employee, please do not assume that the offer is being sent from a legitimate Gallagher representative.