67897 Requisition #

Gallagher Bassett is the premier provider of global claims services, dedicated to exceptional customer service and demonstrably superior outcomes. GB helps people, teams and businesses overcome adversity and loss through the guiding expertise of over 5,000 claims professionals, all committed to going beyond expectations in the continuous pursuit of a better way.

Position Summary:

Position Summary: Managed Care Advisors are client-facing representatives of Gallagher Bassett, serving as subject matter experts on our GBCARE integrated service offering and managing large GBCARE accounts. They serve as an adjunct member of the Account Management team, serving as a liaison between Managed Care Operations and the Client.

Essential Responsibilities:

• Promote value of GBCARE integrated model to existing clients and prospective clients to grow our business.

• Understand and promote all product offerings within the GBCARE integrated model.

• Answer questions and educate Client Services team on GBCARE products and services.

• Client facing responsibilities for targeted existing accounts. MC Advisor is a service level contact and will identify opportunity for services not currently utilized by the client. Data will be reviewed and interpreted and solutions proposed to through annual Stewardship.

• Collaborate with sales team on prospective clients including answers to managed care questions and participation in sales presentations.

• Provide support as needed to account management team with program evaluations, RFP presentations, stewardship or partnership meeting attendance.

• Promote visibility of GBCARE at industry conferences and with broker and carrier community.

• Serve as a SME by staying current on WC medical management education including direction of care, emerging tools, technology, and legislative changes.

• Collaborate with Managed Care Operations and Advisor Team to learn and identify opportunities for improvement.


• Bachelor’s Degree.

• 5 or more years insurance industry experience in client facing role

• Prior experience in workers compensation, clinical and/or managed care role.

• Approximately 30% travel.

• Proficient with Excel and PowerPoint, with ability to analyze data, create custom presentations and make recommendations.

• Strong communication skills.

• Exceptional customer service to both internal and external customers.

• Ability to negotiate complex issues while maintaining respect and rapport with clients, carriers and brokers.

• Confidence in presenting material in large group settings.

• Strong desire to learn and develop new expertise and skills.


Able to create success stories and capture learning’s within own book of business and that of team members.  Able to provide synthesized summaries to senior leadership within AM team.  Focuses on what matters most, where there is risk and where senior management intervention may be required. Always gets his/her point across in interactions. Frequently able to lead group meetings and/or provide value-added input where not the primary presenter.  Is accessible by team members when they encounter roadblocks with their work.  Able to provide value-added suggestions and approaches to make the team more successful.  With supervisors, understands what matters most and where/when to escalate issues.  Consistently delivers direct, honest feedback to team members regarding performance against the AM skill continuum.

US. Eligibility Requirements:

Interested candidates must submit an application and resume/CV online to be considered

Must be 18 years of age or older

Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation

Must have unrestricted work authorization to work in the United States.  For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization

Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure

Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.  


Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic.‚Äč Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.



Please Note:

Gallagher never extends an offer of employment or requests any personal identification information without having received an online application and conducted one or more in-person or video interviews. If you have received any communication referencing the offer of a job at Gallagher and you have not submitted an online application or been interviewed by a Gallagher employee, please do not assume that the offer is being sent from a legitimate Gallagher representative.

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