Commercial Client Service Broker

Client Service/Account Management
61922 Requisition #

Future Opportunity: Kindly note that this posting represents a role that we hope to fill the near future. Although we wont be able to start the hiring process today - we would still love to setup some preliminary conversations with applicants who might be a match. We looking forward to speaking with you! 

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper.We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

We are looking to fill a full time role for a Client Service Broker on our Halifax Commercial team. The main responsibility of the Client Service Broker is to ensure exceptional client service to Gallagher's Commercial Insurance clientele. While working on a fun and collaborative team the CSB carries out a wide range of duties. Do you have an optimistic outlook and willingness to work with a dynamic and diverse team? Are you a resourceful and ambitious individual wanting to continue to expand your insurance knowledge and skills? If you answered yes, then you would be an excellent addition to our highly motivated and productive team.

Key Job Responsibilities    

  • Manage the day to day client servicing requirements 
  • Responsible for accuracy of policy documents and timely delivery of renewals
  • Assist with reporting of claims and updating underwriting schedules
  • Analyze client coverage, exposures and loss experience to determine risk requirements
  • Review renewal comparison documents and assist with marketing of account and negotiating with underwriters 
  • Keep up to date with markets and changing coverages within the industry
  • Work with Account Executives on cross selling opportunities and accessing resources within Gallagher
  • Adherence to internal Gallagher Compliance, i.e., internal audit and compliance to workflow


  •  NS General Insurance Broker License required
  • CAIB or CIP designations an asset
  • Minimum 3 years Commercial Insurance experience is required 
  • Must be an excellent communicator with above average customer service skills
  • Great technical and negotiating ability with a strong attention to detail 
  • Ability to prioritize work to meet deadlines and  work confidently in a fast-paced environment
  • Proficient with Microsoft Office, Outlook and knowledge of EPIC or TAM an asset

Values & Competencies
  • Highly motivated and results focused maintaining the highest degree of ethics and integrity resulting in exceptional client service 
  • Strong communication and interpersonal skills with both clients and colleagues
  • Works effectively as part of successful team to achieve objectives
  • Solution oriented with a problem-solving mind-set and the ability to develop resourceful and innovative approaches and solutions

What we can offer you:

Gallagher offers competitive salaries and benefits plans. We offer benefits, including; medical/dental, life & dependent life, AD & D, pension/group savings plan, employee stock purchase plan, educational expense reimbursement, employee assistance programs, discounted gym membership, opportunity for flexible work hours, paid sick days, personal days, employee education recognition program, employee referral bonus program and more.

We love to have fun and cultivate an enjoyable working environment. We have an active social club along with a service recognition program which ensures we share and celebrate the successes of our employees along with rewarding our employees for their achievements. We offer a diverse learning environment that challenges you to build on your strengths and to create new ones. We provide career pathing and advancement opportunities for our hard-working and dedicated employees.