FNOL Handler
Gallagher Bassett was established in Chicago in 1962 as a Third Party Administrator (TPA) providing claims and risk control services to self-insured clients and now has 125 branches and over 3,600 skilled professionals in the USA, UK, Australia and Canada. Gallagher Bassett UK was founded in 1991 and now has twelve offices across the UK with over 300 claims handling staff.
Gallagher Bassett UK provides claims management and risk management services to corporate, national and local government, insurer and broker clients.
We are constantly seeking skilled professionals who are up for a challenge and take exceptional performance to heart. We present opportunities that not only enable our company to remain an industry leader but also provide employees with limitless possibilities for success and personal growth.
Essential Duties and Responsibilities:
- Ensure the allocation of paper claims for first notification of loss have been registered.
- Take first response calls for drivable and un-drivable vehicles / arrange urgent recovery if required
- Ensure all claims are logged accurately and in full
- Ensure all client data capture requirements are adhered too
Additional Considerations:
Qualifications:
- Good understanding of the motor insurance industry or financial background would be an advantage
- Able to communicate effectively at all levels
- Previous phone based customer service experience ideally gained within the insurance industry
- Ability to meet specific deadlines
- A committed and flexible approach
- Awareness of different classes of business, fleet/commercial/private
- Displays enthusiasm and commitment, willing to own problems and take responsibility for own actions.
- Good knowledge and understanding of the company’s in-house claims system carat and a working knowledge of all other systems to use as part of the role
- Familiar with vehicle types, makes and models (advantage)
- Good attention to detail and understanding of the importance of accurate and thorough data capture
Eligibility Requirements:
- Interested candidates must submit an application and resume/CV online to be considered
- Must be 18 years of age or older
- Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
- Must have unrestricted work authorization to work in the United Kingdom.